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Rapid cloud, AI, and machine learning deployment spur changes in leadership at DataBank.

DataBank, a leading provider of process automation and data solutions, is advancing its services and evolving its leadership team to proactively shape its clients’ futures of cloud computing, AI, and machine learning technologies.

I can DIY my own document automation (and other lies I tell myself)

Learn some of the most common misconceptions about taking on document processing without the help of an expert.

What’s possible – and what isn’t – with intelligent document processing

Understand the practical realities of IDP and current challenges with this breakdown of AI-powered document processing.

Creating a generative AI strategy for the enterprise

Learn how to effectively integrate generative AI strategies across an organization to enhance operational efficiency, drive innovation, and maintain ethical standards. 

How to activate, vs manage, your data in 2024

Data management is key for creating a stable foundation for your infrastructure; data activation helps propel you forward. Both are essential in 2024. 

How a mid-Atlantic healthcare system streamlined document processing with AI

This regional healthcare system generated $7.9M in annual savings and achieved 98% accuracy with AI-powered document processing for medical records indexing. 

Navigating change: the role of the CIO in transformative leadership

IT executive leaders play a much broader role in shaping company culture today. Learn how these innovative leaders are scaling their organizations for impactful innovation.

The modern misconceptions of AI

Spoiler alert: AI isn’t an easy button, but it can do a whole lot. We’re here to dispel myths about artificial intelligence and where we’ve seen it used most successfully.

Merit Energy Company transforms operations with end-to-end document processing

Merit’s land and production teams were struggling to access files immediately. Here’s how DataBank and Merit Energy partnered to solve this problem through AI-Powered Document Processing.

Streamlining Government Contracting: The Power of Invoice Automation

Unlock efficiency with invoice automation for government contractors

Invoice Automation: Boosting Efficiency in the Food and Beverage Industry

Learn how the Food and Beverage industry can accelerate efficiency using invoice automation

How Invoice Automation Supercharges Cash Flow Cycles

Explore the difference invoice automation makes in boosting your AP processes, and accelerating cash flow.

Real-Life Challenges That Come from an Outdated AP System

Discover the tough challenges that come with an outdated AP solution, and learn how invoice automation can revamp your processes.

The land and production teams’ new journey

It’s a new day for land and production teams working in oil and gas. Here’s where they journey has taken us.

Parking lot with cars and trees

Content Services for the Future of Banking – Part One

Five considerations for future-proofing your data infrastructure

Revolutionizing Exploration and Production: How Automation and AI Propel Upstream and Midstream Oil and Gas Companies

Revolutionizing Exploration and Production: How Automation and AI Propel Upstream and Midstream Oil and Gas Companies

Reshape how you think about your data and operations, unlocking new opportunities and driving efficiencies in exploration and production.

How Document Scanning Services Improve Data Accessibility and Retrieval

How Document Scanning Services Improve Data Accessibility and Retrieval

Learn how document imaging services enhance data protection measures and streamline the journey toward regulatory adherence.

How Document Scanning Services Improve Data Accessibility and Retrieval

How Document Scanning Services Improve Data Accessibility and Retrieval

Discover the hidden inefficiencies in your organization and how you can resolve them with document scanning services.

5 Ways Data Management Empowers Oil and Gas Acquisitions

5 Ways Data Management Empowers Oil and Gas Acquisitions

Learn the five ways data management supports oil and gas acquisitions, enabling companies to confidently navigate this high-stakes process’s complexities.

Revolutionizing Higher Education with Content Management Systems and Structured Workflows

Revolutionizing Higher Education with Content Management Systems and Structured Workflows

Explore how adopting Content Management Systems and structured workflows can pave the way for a more effective, streamlined, and future-ready higher ed.

How to Document Process Intelligently: A Step-by-Step Guide

How to Document Process Intelligently: A Step-by-Step Guide

Learn how to document process and how intelligent document processing harnesses automation, artificial intelligence, and data-driven insights.

Canal Barge Case Study

Canal Barge Company Case Study

Learn how Canal Barge Company and DataBank partnered to tackle automation of their accounts payable at a critical time.

Unleashing the Power of Intelligent Document Processing: Real-World Use Cases

Unleashing the Power of Intelligent Document Processing: Real-World Use Cases

Discover intelligent document processing use cases that improve processes, enable inefficiencies and allow you to better serve your customers.

Streamlining Document Processing: A Guide for Enhanced Efficiency

Streamlining Document Processing: A Guide for Enhanced Efficiency

Learn the best practices to streamlining document processing, giving you more time and resources to focus on more strategic initiatives.

Learn the best practices to consider when implementing an enterprise content management system.

Learn the best practices to consider when implementing an enterprise content management system.

Medical Records Indexing through AI: Webinar presented by DataBank

Medical Records Indexing through AI: Webinar presented by DataBank

Learn our takeaways from the Medical Records Indexing through AI: Webinar presented by DataBank, regarding automating the medical record indexing process.

How do you determine which documents to digitize first?

How do you determine which documents to digitize first?

You want to digitize your documents, but it can seem overwhelming. Read this article to learn where to start and what types of documents to prioritize and digitize first.

Healthcare Industry Top Challenges

Healthcare Industry Top Challenges

Learn the challenges that our clients and other healthcare leaders are discovering when it comes to missing and inaccurate patient data, automation because of staffing shortages, and the demand for care.

Three ways the public sector is taking advantage of Intelligent Document Processing right now

Three ways the public sector is taking advantage of Intelligent Document Processing right now

Automate data processing, boost employee productivity, and improve data security with Government Intelligent Document Processing solutions.

How healthcare systems are using Intelligent Document Processing to streamline ambulatory patient information

How healthcare systems are using Intelligent Document Processing to streamline ambulatory patient information

Improve patient care and reduce admin burdens with IDP. AI-led document processing eliminates patient information errors, streamlines access and cuts costs.

Mass Vitals adopts AI for file intake and capture to make public health data more accessible and secure

Discover how a government agency saved decades of critical records through AI for file intake and capture to make health records secure & accessible.

Structured data vs unstructured data vs semi-structured data and their key differences

Discover the differences between structured, unstructured, and semi-structured data and how each type can impact your data management strategy.

7 Reasons why companies are turning to Intelligent Document Processing

Discover how IDP helps companies extract data, improve compliance & security, automate workflows, save on labor costs & improve customer experience.

Shaping The Future: Top 6 IT and Policy Priorities State Governments should focus on in 2023

Learn how state governments are prioritizing service delivery & citizen engagement with digital identity solutions, cybersecurity services & data analytics.

What is Intelligent Document Processing?

Learn how Intelligent Document Processing (IDP) uses modern technology and human validation to turn your content into structured, usable data.

Learn how human-in-the-loop plays a critical role in supporting better, more accurate artificial intelligence and machine learning

This is an article about AI, written by AI…but edited by a human.

Learn how human-in-the-loop plays a critical role in supporting better, more accurate artificial intelligence and machine learning.

The power of an OnBase/Epic integration

If you’ve considered connecting Epic to the powerful OnBase ECM, this quick Hyland video shares top features.

How to unlock and activate data trapped in your OnBase records

This on-demand webinar featuring DataBank development and database experts explains how to access and use data you already have stored in your OnBase system.

OnBase upgrades expert shares tips for your next upgrade

Robert Manshack, OnBase expert, shares his top three suggestions when planning your system upgrade.

Top Trends for Data-Centric Companies in 2023

DataBank CEO discusses the top trends for data-centric companies in 2023 including the cloud, managed services, and making better use of data.

OnBase Camp is here

Get started with OnBase Camp, your OnBase hub complete with videos, courses, earned badges and a community of your fellow OnBase users.

Regional Iowa hospital uses Amplification Services to offload daily OnBase maintenance and prioritize patient care initiatives

DataBank’s Amplification Services is helping an Iowa hospital conquer daily OnBase maintenance, EMR integration and building new solutions.

Records Retention Policy and Best Practices

Learn how to create and enforce a complete records management policy that increases your organization’s revenue and provide valuable business insights.

Building Blocks: Increase productivity and boost employee happiness through team engagement

Ensure your team is prepped to combat burnout, create better hiring practices & enhance the patient experience.

What is Amplification (Amp) Services?

Build new digital solutions, refine your processes, and create an amazing IT culture that delivers optimal service with DataBank Amp Services.

Strategic Considerations For Sourcing Reliable, Qualified Technical Talent

Find a consistent and reliable supply of skilled technical talent that helps you prioritize innovation while building happier teams.

How to win over top technical talent and beat the competition

Learn how to win over qualified talent and beat your competition by making small changes over time that surpass candidates employment criteria.

Digitization, Digitalization, Digital Transformation – What’s the Difference?

Learn the differences between digitization, digitalization, digital transformation and what each definition represents.

The Mini Guide to Improving Your IT Team’s Employee Experience

Learn how to improve your IT team’s experience – giving you the tools to be more connected, efficient, and supported from the ground up.

National Food & Beverage Distributor Resumes OnBase Service Requests With DataBank’s Amplification Services

Learn how DataBank Systems Administrators can stabilize your OnBase environment, save you money, and improve service levels through Amplification Services.

Large county government wipes out IT backlog of 60 projects with DataBank’s Amplification Services.

Wipe out your IT backlog with OnBase System Admin support from DataBank. Our experts become yours, joining your team to work on time-consuming tasks.

Best Practices for Records Management Following the Records Management Lifecycle

Learn the best practices for records management to increase productivity and the overall effectiveness of your organization’s corporate operations.

Here’s How the DataBank Cloud Will Rock Your OnBase World.

The DataBank Cloud exists so you can easily migrate your OnBase to the cloud without worrying about monitoring or maintenance. Discover the DataBank Cloud.

Moving Your OnBase to the Cloud

You’re ready to build a plan for moving your OnBase to the cloud. Discover what you need to get started and the crucial questions to consider.

Why We Built the DataBank Cloud

We built The DataBank Cloud to help you take full advantage of your OnBase investment. Learn why you should make the swap from on-prem to the cloud.

The Difference Between On-Premise and Cloud: It’s Astronomical

Discover the differences between being on-prem and in the cloud when it comes to maintenance, the ability to scale, pricing and more.

Drill Down Your Processes: Maximizing the A&D System

Refining clunky A&D processes within the oil and gas industry is a win for efficiency and maximizing investment value.

DataBank brandmark on navy background

Who is DataBank?

Learn about what we do and who we do it for.

Looking Upward at Skyscapers and Sky

When is it time for an OnBase Upgrade?

We get asked a lot – “How do I know it’s time to upgrade?” The answer – it depends. Here’s why.

Mountains with Clouds in the Sky 2

Is the Cloud Safe for Content Management Services?

Ransomware attacks could leave your organization without the valuable information that helps you make business decisions and serve customers. When considering the cloud, can you be sure your content is safe?

Arizona Government Agencies Tackle Modernization in Phoenix

Learn the top 3 ways governments can utilize technology and solutions to improve the constituent and employee experience.

Space Cloud

DataBank Hyland Series: Demystifying Cloud Hosting

This webinar guides you through the Cloud Readiness Assessment so you can see which factors are important for you to consider before you move into the cloud. DataBank Cloud experts answer questions about the transition.

Cloud and Data Modernization

Where Does Cloud Fit Into Data Modernization?

Shifting to cloud-native infrastructure is not just a milestone on the road to data modernization, but migrating in itself will propel your organization forward.

Welcome to The DataBank Cloud

The DataBank Cloud is here. We built it just for you.

Cut Costs


Stop spending your money on paper printing and storage and start using it start letting it work for you. Open up your data and allow it to be accessed, refined and activated for anyone in your organization, from any location.

Hiring in Government

Stop losing top IT talent due to your long hiring processes. Outsourcing your technical roles allows you to bypass the recruitment process and start working on your backlog immediately.

Paper Forms


Stop wasting money on paper forms that may never be used. Instead, use user-facing forms that automatically trigger your workflows and eliminate the need for physical storage facilities.

High Quality Services

Modern citizens expect modern services. Utilize features like online web portals, user-facing forms, GIS and more to strengthen your constituent’s digital experience.

3 Technology Trends for Health & Human Services in 2022

Learn how adopting new processes might be your solution to efficiently addressing the critical needs of the families and individuals you serve.

Transformation Programs

Working with DataBank allows you to transform your agency with confidence by using modern technology to create visibility, deliver services more efficiently, and lower your costs.

Automate Processes


Streamline backend processes with workflow automation to eliminate manual errors, lower operating costs and make your agency more efficient.

Eliminate Paper Processes

Remove paper processes to increase constituent accessibly and decrease case resolution response time.

Artificial Intelligence


Use AI to automate manual tasks, giving your employees more time to focus on what truly matters-serving your constituents.

Total Experience Strategy

Total experience strategy aims to create a better and more holistic experience for your constituents from start to finish.

3 Strategies to Reduce Your Hospital Readmissions Penalties

How can your hospital reduce these costly penalties, by reducing CMS patient readmissions overall?

Five Steps to Eliminating Paper Processes in Government

Discover how eliminating paper processes can drive efficiency for your government agency.

Why Is It So Challenging to Fill Technical Roles in Government?

Learn the top challenges with hiring in the public sector and how you can easily overcome them. 

Unlock Your OnBase Data

In our ongoing series with Hyland, we discuss how to unlock & activate the data trapped in your OnBase records.

Transform AP/AR Processes To Prepare For The Year Ahead

DataBank joins with Esker to discuss key insights that will ensure efficiency & profitability in the year to come.

Bringing Resilience To Your Supply Chain

Join us as we team up with KnowledgeLake to discuss bringing resilience to your manufacturing supply chain with automation.

Manufacturing Supply Chain Automation Will Make You More Resilient

Supply chains are under pressure to find ways to decrease costs while increasing productivity and improving quality.

Is Robotic Process Automation (RPA) Right For Your Organization?

Determining whether or not could benefit from RPA begins with taking a look at your internal processes. RPA might be a fit if you find the following patterns.

Current Trends in Digital Transformation To Start Adopting Now

Here are some of the top digital trends that organizations are putting into practice now and why.

Digitize Land Records

3 Benefits to Digitizing Oil & Gas Land Records

Without digital land records, you unnecessarily extend the time to sell. Eliminate paper processes for better data quality and increased property value.

Top 6 reasons to outsource your next systems admin

Top 6 Reasons to Outsource Your Next Systems Administrator

Finding the perfect fit for your open Systems Admin role can be time-consuming and expensive. Here are six reasons to start outsourcing your IT.

Robert Manshack

Data Expert: Robert Manshack

Robert is a lifelong learner and naturally curious person who enjoys seeing business solutions come to life through technology.

Information Blocking Regulations: 5 Major Takeaways for Healthcare Organizations

The Office of the National Coordinator for Health Information Technology (ONC) published the final Information Blocking Rule. Here are 5 major takeaways.

Software Isn’t Going to Solve Your Problem

Reaching digital maturity doesn’t come from purchasing new technology. Solutions start with your people and processes. Here’s why.

Jason and Shane

DataBank Promotes Two Leaders to CIO and SVP of Sales and Marketing

DataBank announces promotions of Shane Bryant to CIO and Jason Engen to SVP of Sales and Marketing.

The Holistic Approach to Getting the Most Out of Your Data

We exist to help you unlock the insights that allow your entire organization to make faster, better, and more confident decisions. Here’s how we do it.

A New Era of DataBank

CEO, Matt Charlson writes about the new DataBank identity. Discover what’s new and where we’re headed.

Elyse Daoust

Industry Innovator: Elyse Daoust

Elyse, Business Development Director, discusses her job and how COVID-19 is affecting digital transformation strategies.

Utilizing Top Healthcare IT in Outpatient Facilities to Reduce Costs and Streamline Care Coordination

High insurance premiums, tall deductibles, co-pays, and other out-of-pocket expenses are just some overheads patients have to face for adequate health and wellness in this country.

The Opportunity of Failure

Does your recollection of a project in hindsight only focus on successes? Rethink your process and learn from missed opportunities.

How to Ease the Pain and Overcome Healthcare Data Management Inefficiency

Health information is constantly changing throughout a patient’s life, so the method of how it is collected, stored, and transferred is critical.

The Next Step for Insurance in the Cloud Adoption Journey

Insurers of all sizes are choosing the cloud for storing critical documents and record retention to keep them ahead of evolving technologies.

Breaking the Barrier to Oil & Gas Information Management

New technologies help overcome current challenges in the Oil & Gas industry, including unpredictability, rapid workforce changes, and generational gaps.

3 Keys To Successful Program Management

Overcoming the challenges that come with managing interdependencies while simultaneously maintaining focus on achieving the business objectives takes more than just tactical skills like project planning, action item tracking, and managing a budget.

Oklahoma Focused

When most people think of government it’s safe to say the last thing they think about is innovation and transformation. After this year’s Oklahoma Digital Government Summit, that statement couldn’t be more false.

6 Questions to Ask About Distributed Capture

Frequently asked questions about distributed capture.


Utilizing Lean Six Sigma to Streamline Your Health System’s Operational Processes

Utilize Lean Six Sigma to streamline patient documents and records.

Inside Three Public Access Viewer Solutions at the State of Nebraska

We help the State of Nebraska take important documents and make them available to the public using Hyland’s Public Access Viewer (PAV) in OnBase.

Our Footprint


Our national presence is growing-use the partner your neighboring agencies are using.

Our Clients


Join our growing list of public sector clients nationwide.

Feast Not Famine: Catastrophic Loss Impacts Insurers’ Ability to Service

Natural catastrophes have emphasized the necessary technologies and actions Property & Casualty insurers need for optimal efficiency.

Mergers & Acquisitions: How Your Health System Can Enable Interoperability Throughout the Entire Network

As healthcare systems continue to consolidate, the opportunity to improve the quality of care by streamlining healthcare data is exponential.

Guiding Principles Of Data Migration: Everything you need to know to ensure a smooth migration

Preparing and understanding how to move your data properly will help avoid any preliminary pitfalls, and make a successful migration possible.

Lessons Learned from Migrating to the Cloud

Jim Erb, Senior Systems Engineer, has worked with the Hyland GCS team to help clients migrate to the cloud. Here are his lessons learned.

OnBase On-Premise vs OnBase Cloud Solutions

There’s a lot to consider when moving to an advanced ECM solution, but above all, one of the first deciding factors is figuring out where to host it.

5 Benefits Of Document Scanning In The Pharma World

Pharma companies are now requiring that documents be scanned, digitized, and managed online. Document scanning keeps data safer and more organized.

Web Portal Solutions: What Today’s Connected Citizens Expect from Government

Government web portals have expanded capabilities helping transform the way they work internally and how they deliver services to stakeholders.

Unstructured Data: Filling the Gaps in IT Systems

Unstructured data take a long time to locate and also costs money to store, duplicate and distribute. With ECM, core systems can restore their value and bring efficiency back to the workplace.

Creating a Vision for Risk and Security Management

When it comes to risk management, it’s important to develop a compelling vision that the whole organization can understand. 

3 Proven Steps to a Successful Document Scanning Project

Nothing slows down business processes like paper. In a study by Deloitte, 94% of respondents agreed that digital transformation is a top strategic priority for their organizations.

What Is Robotic Process Automation (RPA) and How Can It Be Used Across Each Industry?

Today, RPA is a vital part of most business process solutions, whether we actively built it for that or not.

The Facets of Process Improvement: Optimization & Culture

We’ve talked through process mapping, what it is, and how you can leverage it. We even dug into process mining and how to get into the nitty-gritty aspects of your solution.

Industry Innovator: Kathy Berger

Kathy Berger, Director of Business Development, is a passionate changemaker with years of experience accelerating digital journeys across nearly every industry.

The ultimate goal in any migration is to minimize downtime and provide a seamless change to the end-user.

“Cloud First” and OnBase – How?

The principle behind the Cloud-First strategy dictates that anytime a new IT project, environmental refresh, or technological initiative is in the discovery phase, cloud solutions should always be considered.

Is It Time To Bridge Your Mailroom’s Analog-to-Digital Gap?

One area of business operations I knew would be impacted by so many changes in workplace operations [during the pandemic] would be something behind the scenes that many employees don’t interact with or maybe even think about – the mailroom. 

Lessons Learned: Strategies for Managing Change in the Remote Workspace

Many plans and priorities were thrown out the window to make room for responding to the pandemic, forcing government agencies across the country to react quickly and implement changes never before seen in government, all while moving employees out of the office to work remotely from the safety of their homes.

Case Study: Creating Efficiencies in Accounts Payable

Processing roughly 50,000 invoices on average each year, Loram of Maintenance Way, Inc. needed a way to cut down on processing and retrieval time.

Bringing Efficiency to Admissions

St. John’s University revitalized the Admissions department with data intake and management solutions.

Simplified Workflows for Radio One

Radio One centralized workflows and created efficiencies with automation.

The Hidden Dangers of DIY Upgrades

Your investment in IT isn’t an area where you want to cut corners.


The Facets of Process Improvement: Process Mapping

To truly achieve process improvement you must first understand your goal as an organization

The New Patient Experience: (Re)Engineered by COVID

Healthcare providers have had to implement new, adaptable approaches and solutions to see patients and treat them from afar

The Changing Role of IT & How Data Consolidation Can Help

When everyone was asked to pivot their operations and move their workforce online, who did they turn to for help? IT.

Building A Winning Strategy for Digital Transformation in Insurance

Whether you are playing a board game at home or working on ways to accelerate your digital insurance strategy, you need to build sound strategies that have proven results against your environmental and competitive threats. 

Matt Charlson

The Importance of Principles in Business from CEO, Matt Charlson

Here at DataBank, we believe culture rules everything. A good organizational strategy, planning, and ideas will not see the light of day if the culture does not allow for teamwork and collaboration.

Industry Innovator: Mike Current

Our September Industry Innovator is our very own in-house upgrade expert and one of our favorite guest bloggers, Mike Current.

4 Ways to Update Your Solution Maturity and Outdated Processes from Home

With busy schedules, keeping up with the constant changes in our world, and the mix of working remotely at home and in the office, it’s easy to push off enhancement projects to your already working solutions. 

Matt Charlson

A Reflection of the Past and Future Decades with DataBank

DataBank CEO, Matt Charlson, reflects on DataBank and helping organizations enhance the way they work through process improvements and emerging technology deployments.

Purging The Paper – How Your Health System Can Reach HIMSS Stage 7

Ebonye White, Client Engagement Manager, talks about her past experiences in helping health systems tackle HIMSS Stage 7 requirement: no more paper in patient charts.

2020 OnBase Vision: The Cloud

Upgrade your Hyland OnBase system so you can identify new improvements, enabling your users and organization like never before.

Case Study: Remote Physician Practice Document Management

Learn how Einstein Health was able to better manage their ambulatory and practice data with a Remote Document Management solution.

Case Study: Southcoast Stays Ahead with Online Services

Learn how Southcoast Health was able to gain a 15% boost in productivity and is able to handle a larger workload at the same staff level.

Case Study: Freeing Employees for Higher-Value Tasks with BPA

Learn how a top academic health system was able to utilize advanced technology and human ingenuity to free up staff for other mission-critical tasks.

Case Study: Collaboration Efforts to Achieve HIMSS Stage 7

Learn how one of the largest academic health systems revamped their medical records capture process to achieve HIMSS Stage 7 Certification.

Case Study: Ensure Higher Integrity of Medical Records

Learn how a top health system was able to consolidate their health information following a merger with a strict Quality Assurance Program.

Improving the Efficiency of Health Data Intake

Learn how a top New York health system was able to improve their records management workflows with outsourced medical records processing

Increasing Indexing Quality & Speed with BPA

Learn how the largest health system in Delaware was able to improve the integrity of their medical records with a strict indexing and classification solution.

Mobile Healthcare Applications: The Next Frontier

Innovations in HIT are helping clinicians combat COVID-19 and alleviating some of the burdens in their day-to-day workflows.

Aaron Ogden

Industry Innovator: Aaron Ogden

Aaron shares his passion for finding innovative ways to help customers effectively pursue their business objectives.

Public Sector Employment

Nearly 14.5 percent of the overall workforce is attributed to the public sector.

Digital Maturity


Join our nearly 200 local government clients as we focus on the constituent experience and drive you to digital maturity.

Employee Experience

We know the unique struggles that your employees face on a daily basis whether it’s agency silos, outdated systems, paper processes or more.

Local Government


We have more than 25 years of experience working with local governments.

4 Ways to Prepare for Storage in the Cloud

Discover the benefits of migrating to Cloud and how cloud storage can transform your IT department.

Matt Charlson

A Letter From Our New President, Matt Charlson

DataBank welcomes new president, Matt Charlson.


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