Skip to main content
  • Search
    Close Search
  • Careers
  • Support
  • 1.800.873.9426
DataBank DataBank
Menu
  • Industries and Functions
    • Industries
      • Public Sector
      • Healthcare
      • Energy
      • Manufacturing
      • Financial Services
      • Retail
      • Insurance
      • Education
    • Functions
      • Logistics
      • Finance & Accounting
      • Human Capital Management
      • Mailroom
      • Fraud, Waste & Abuse
  • Services
    • Change Leadership
      • Process Improvement
      • Strategic Planning
      • Organizational Change Management
    • Data Intake
      • Document Scanning
      • Data Capture & Extraction
      • User-Facing Forms
    • Data Refinement
      • Data Structuring
      • Classification
      • Insight Mining
      • Content Intelligence
      • Data Migrations
      • System Integrations
    • Data Management
      • Content Services
      • Data Warehouses
      • Hosting
    • Data Activation
      • Workflow
      • Advanced Analytics
      • Business Intelligence
      • AI and Machine Learning
      • Robotic Process Automation
    • Amplification Services
      • OnBase Engagement Models
      • OnBase Engagement Models
        • Amplify Your OnBase Teams
        • OnBase Engagement Models
        • AssistOn-demand tasks to keep the lights on
        • AdminProactive support and monitoring
        • AccelerateFully-loaded systems administration and development
      • Managed Hosting
      • Benefits by Job Title
      • Get a Consultation
    • The DataBank Cloud
      • Comprehensive Features
      • Comprehensive Features
        • Flexible Hosting for OnBase
        • Monitoring & Maintenance
        • Managed Infrastructure
        • Dedicated Cloud Team
        • All-In Pricing
      • Cloud Security
      • Your Roadmap to the Cloud
  • Use Cases
    • Interconnect Your Organization
    • Improve Cash Flow
    • Create Usable Structured Data
    • Consolidate Systems
    • Enable Sustainable Remote Work
    • Use Data for Decision-Making
    • Internal Process Adoption
    • Enhance Customer Experience
    • Eliminate Paper Processes
  • Partner Network
    • Hyland
    • Nintex
    • KnowledgeLake
    • Eco-Mail
    • Esker
    • Kyocera
    • iTreatMD
    • Digitech
    • DocuSign
    • Microsoft 365/SharePoint
    • Bottomline
    • Amazon Web Services (AWS)
    • Azure
  • About
    • Why DataBank
      • Our Process
      • Industry Experts
      • Support
      • Security
    • Locations
      • Corporate Locations
      • Data Management Centers
      • Remote Communities
    • Culture
      • Our People
      • Core Values
  • Learning
    • OnBase Camp
      • Courses
      • Badges
      • Trail Mix
    • Insights
  • Connect With An Expert
DataBank
Close

Regional Iowa hospital uses Amplification Services to offload daily OnBase maintenance and prioritize patient care initiatives

November 21, 2022

Healthcare , Case Study , Hyland OnBase , Amplification Services

Share  

View All Insights

How a Regional hospital freed 3 departments to focus on patient care initiatives with DataBank’s Amplification Services

 

Challenges

A medical center has been operating for over a century, serving patients in 13 counties of central Iowa. The 220-bed, non-profit regional hospital relies on its mission to advance health through specialized care and personal touch to improve health care for its local residents.

 

The center uses the OnBase integration for Epic to allow users to scan, retrieve, and manage OnBase content from within the Epic system. However, once their OnBase Admin changed roles, they no longer had help supporting the system or integration. The hospital needed a quick solution.

 

  1. Their OnBase Admin was changing roles within the organization, and they needed someone to fill that role for system support and new development.
  2. Their OnBase is integrated with their Epic EHR system, so managing that connection to ensure data was properly passed was vital. Without the Admin role filled, that connection was at risk.
  3. They needed an OnBase development expert to drive new solutions for their Accounts Payable, HIM, and HR departments.

 

DataBank’s Amplification Services is helping conquer daily OnBase maintenance, EMR integration and building new solutions.

Through Amplification Services, DataBank provided an OnBase Admin resource capable of both supporting their day-to-day OnBase maintenance, the OnBase/Epic integration, as well as designing and building new solutions.

DataBank was able to jump right in to work without a long lead time or prep period.

 

Support Expansion

An additional support resource was allocated to their IT team so that the primary Admin could focus solely on development and future-oriented projects.

 

  1. Daily OnBase user support and monitoring
  2. Epic/OnBase workflows and integration maintenance
  3. Monthly reporting dashboards
  4. Contracts management solution design and development
  5. Custom backend services development
  6. End-to-end testing and validation

 

Results

Through the two dedicated resources ,OnBase is stable through continuous monitoring and maintenance, user-submitted tickets are resolved quickly, and the OnBase Admins work with the hospital’s Epic facilitators to verify OnBase/Epic are properly flowing. For new developments, the team has built a new workflow approval process for contract request submissions and a new AP Workview solution.

 

  1. Offloaded OnBase support and daily maintenance so the hospital’s AP, HR and HIM departments could focus on patient care initiatives
  2. Designed and developed a new contract management module that automates contract request approvals within their AP department
  3. Stabilized OnBase/Epic system integration
  4. Developed and maintained new events and import processes to join OnBase records with other ancillary systems which then feed back into Epic
  5. Designed and implemented a new AP Workview solution

 

What’s Next?

Now that the hospital’s AP, HR, and HIM departments are more connected than ever, they are planning to upgrade to the EP5 OnBase version. This will enable them to continue expansion of the contract management solution and link more systems involving other departments throughout the hospital. The more these systems speak, the more seamless the data transfer and overall care delivery to their Iowa patients.

 

Download the full case study for added insight.

 

Previous Post

Next Post

Get the latest DataBank insights directly in your inbox.
Subscribe to our blog
1.800.873.9426
  • The Debrief by DataBank
  • Privacy Policy

© 2023 DataBank

Warning!

You are using an outdated browser. Things may not appear as intended. We recommend updating your browser to the latest version.

Close