Receive Support Your Way
Access support and learn more about our Care+ enhanced support plan.
Hours of Operation
8 am to 8 pm ET, Monday through Friday, excluding holidays*.
*Holidays include New Year’s Day, Memorial Day, Independence Day (business day prior if on weekend), Labor Day, Thanksgiving Day and following day, and Christmas Day.
Online Support Center – 24/7 Access
All DataBank clients have access to the Online Support Center to open, track, and research cases with our support team. It also has common solutions, guidance, and technical bulletins, which you can sign up to have delivered to your inbox.
Need extra coverage? DataBank’s Care+ support plan gives you 24/7 access to dedicated technical support, annual system health checks, after-hours services, and more.
We are exclusively dedicated to excellence in content management, process automation workflow and case management technology. The Support Team’s primary focus is your satisfaction and the ongoing support of your DataBank solution.