In the age of COVID-19, Health and Human Services agencies have heightened expectations to efficiently resolve their increased caseloads and a higher demand to constantly dispense public health information. These challenges only compounded when employees and constituents were forced to stay at home and use outdated technological processes to relay critical health information. If this is sounding all too familiar, adopting new processes and technology might be your solution to efficiently address the critical needs of the individuals and families you serve.
Teams within your agency may unintentionally isolate themselves from other departments by using different systems that aren’t connected. This can lead to low visibility into your data and more time spent manually searching for supporting case documentation. Consolidating your systems promotes collaboration and builds data integrity, saving you countless internal hours and reducing the financial burden associated with IT maintenance costs.
Now more than ever, your constituents need to be able to access your systems remotely. An easy way to implement this is with user-facing forms. This allows your constituents to fill out a form on your website and have it automatically routed to the correct person to resolve that request. A study by ForeSee found that when citizens have a user-friendly experience, they are 87 percent more likely to use the website as a primary resource and 58 percent more likely to trust the agency.
Likewise, enabling remote work allows access to constituent data from anywhere while still maintaining your strict security and compliance measures. A study by McKinsey & Company found that employee engagement could increase by 30 percent when you digitize your organization, a statistic that is rooted in giving employees more flexibility and meaningful tasks.
Removing inefficiencies from your processes is critical to maintaining your caseload. As many as four out of five processes are at least partially automatable with the potential to reduce costs by at least 30 percent. Adding automated workflows allows you to maximize productivity and communication across all departments while meshing seamlessly with your systems. Automation also eliminates the need for your employees to conduct manual and error-prone tasks and lets them focus on what really matters– directly addressing the specific needs of your constituents.
Health and human services agencies are designed to serve people, but if you’re battling outdated processes, you might be distracted from the real work you care about. Removing these limitations allows you to empower cross-agency collaboration, enable remote access for employees and citizens, and give employees more time to focus on meaningful tasks.
Bring your health and human services agency back to what matters. Learn more about how to get started in your journey to digital efficiency.