Skip to main content
  • Search
    Close Search
  • Careers
  • Support
  • 1.800.873.9426
DataBank DataBank
Menu
  • Industries and Functions
    • Industries
      • Public Sector
      • Healthcare
      • Energy
      • Manufacturing
      • Financial Services
      • Retail
      • Insurance
      • Education
    • Functions
      • Logistics
      • Finance & Accounting
      • Human Capital Management
      • Mailroom
      • Fraud, Waste & Abuse
  • Services
    • Change Leadership
      • Process Improvement
      • Strategic Planning
      • Organizational Change Management
    • Data Intake
      • Document Scanning
      • Data Capture & Extraction
      • User-Facing Forms
    • Data Refinement
      • Data Structuring
      • Classification
      • Insight Mining
      • Content Intelligence
      • Data Migrations
      • System Integrations
    • Data Management
      • Content Services
      • Data Warehouses
      • Hosting
    • Data Activation
      • Workflow
      • Advanced Analytics
      • Business Intelligence
      • AI and Machine Learning
      • Robotic Process Automation
    • Amplification Services
      • OnBase Engagement Models
      • OnBase Engagement Models
        • Amplify Your OnBase Teams
        • OnBase Engagement Models
        • AssistOn-demand tasks to keep the lights on
        • AdminProactive support and monitoring
        • AccelerateFully-loaded systems administration and development
      • Managed Hosting
      • Benefits by Job Title
      • Get a Consultation
    • The DataBank Cloud
      • Comprehensive Features
      • Comprehensive Features
        • Flexible Hosting for OnBase
        • Monitoring & Maintenance
        • Managed Infrastructure
        • Dedicated Cloud Team
        • All-In Pricing
      • Cloud Security
      • Your Roadmap to the Cloud
  • Use Cases
    • Interconnect Your Organization
    • Improve Cash Flow
    • Create Usable Structured Data
    • Consolidate Systems
    • Enable Sustainable Remote Work
    • Use Data for Decision-Making
    • Internal Process Adoption
    • Enhance Customer Experience
    • Eliminate Paper Processes
  • Partner Network
    • Hyland
    • Nintex
    • KnowledgeLake
    • Eco-Mail
    • Esker
    • Kyocera
    • iTreatMD
    • Digitech
    • DocuSign
    • Microsoft 365/SharePoint
    • Bottomline
    • Amazon Web Services (AWS)
    • Azure
  • About
    • Why DataBank
      • Our Process
      • Industry Experts
      • Support
      • Security
    • Locations
      • Corporate Locations
      • Data Management Centers
      • Remote Communities
    • Culture
      • Our People
      • Core Values
  • Learning
    • OnBase Camp
      • Courses
      • Badges
      • Trail Mix
    • Insights
  • Connect With An Expert
DataBank
Close

Large county government wipes out IT backlog of 60 projects with DataBank’s Amplification Services

October 3, 2022

Public Sector , Case Study , Hyland OnBase , Amplification Services

Share  

View All Insights

Large county government wipes out IT backlog of 60 projects with DataBank’s Amplification Services.

County Challenges

Each of the ten agencies was eager to receive help designing, executing, and supporting new functionality within OnBase. However, the technology office had a massive backlog of department projects that always took priority and lacked staff resources to complete them. The office wanted to help drive these new implementations within OnBase, but their hands
were tied

  1. Massive backlog of OnBase department tasks without the required staff to clear it out
  2. Inability to support agencies and drive more advantageous projects that resulted in desired outcomes and a better citizen experience

 

DataBank’s Amplification Services helps counties get control of their system and clear out their backlog.

We’d been working with the County for over a year, supporting them in modernization efforts like OnBase implementation to eliminate paper and introduce contactless touchpoints. Once aware of their project backlog, we offered Amplification Services at the Admin level so the technology office could have proactive OnBase Administration support for their OnBase system requests.

  1. Discovery
    DataBank team discovered the County’s need for expert OnBase administration support.
  2. Roadmap
    We discussed their county-wide goals that this resource would help them reach and developed a plan them get there.
  3. Delivery
    The OnBase Systems Administrator worked daily with the technology office to evaluate and service tickets dealing with configuration, user management, testing, documentation, and more.
  4. Service Expansion
    The County expanded the scope of the original plan to include resources that helped them design and implement new OnBase solutions.

With their new DataBank OnBase System Admin support in place, more agencies outside of the technology office recognized the benefit of having an OnBase expert on their side. DataBank now supports multiple agencies within the County to help them drive new OnBase projects and solutions.

 

Results

We originally dedicated one System Administration resource to support their OnBase, but have since engrained additional members into the County’s IT team and processes. Over the last twelve months, we’ve completed 60 projects expanding beyond standard OnBase maintenance to include Workflow implementation and drip audits, regular upgrades and upgrade testing, implementation of Active Directory Security, and project road mapping to help the various agencies across the County plan for new functionality within their OnBase content management system.

  1. 60 backlog projects completed within 12 months
  2. Ability to initiate and complete impactful projects like thorough workflow documentation to mitigate knowledge or data loss
  3. Improved team culture through personable team members intertwined with their daily processes and communication

 

What’s Next?

The Arizona County’s Technology Office has already made many advances that support its vision of putting its citizens first. Through the support of DataBank and advancements made with their
OnBase solutions, they can refocus on their strategic innovation plans like mobile access to County services, continual support of a remote workforce, advanced data and insights, cloud migration, and more.

 

About County

A large County government technology office is responsible for servicing 27 agencies and departments in Arizona. Not only do they provide technical support to resolve system issues, like with their OnBase content management system, but they also drive new, innovative solutions forward to aid their departments in delivering quality service to their citizens.

 

Download the full case study for added insight.

 

Previous Post

Next Post

Get the latest DataBank insights directly in your inbox.
Subscribe to our blog
1.800.873.9426
  • The Debrief by DataBank
  • Privacy Policy

© 2023 DataBank

Warning!

You are using an outdated browser. Things may not appear as intended. We recommend updating your browser to the latest version.

Close