Skip to main content
  • Search
    Close Search
  • Careers
  • Support
  • 1.800.873.9426
DataBank DataBank
Menu
  • Industries and Functions
    • Industries
      • Public Sector
      • Healthcare
      • Energy
      • Manufacturing
      • Financial Services
      • Retail
      • Insurance
      • Education
    • Functions
      • Logistics
      • Finance & Accounting
      • Human Capital Management
      • Mailroom
      • Fraud, Waste & Abuse
  • Services
    • Change Leadership
      • Process Improvement
      • Strategic Planning
      • Organizational Change Management
    • Data Intake
      • Document Scanning
      • Data Capture & Extraction
      • User-Facing Forms
    • Data Refinement
      • Data Structuring
      • Classification
      • Insight Mining
      • Content Intelligence
      • Data Migrations
      • System Integrations
    • Data Management
      • Content Services
      • Data Warehouses
      • Hosting
    • Data Activation
      • Workflow
      • Advanced Analytics
      • Business Intelligence
      • AI and Machine Learning
      • Robotic Process Automation
    • Amplification Services
      • OnBase Engagement Models
      • OnBase Engagement Models
        • Amplify Your OnBase Teams
        • OnBase Engagement Models
        • AssistOn-demand tasks to keep the lights on
        • AdminProactive support and monitoring
        • AccelerateFully-loaded systems administration and development
      • Managed Hosting
      • Benefits by Job Title
      • Get a Consultation
    • The DataBank Cloud
      • Comprehensive Features
      • Comprehensive Features
        • Flexible Hosting for OnBase
        • Monitoring & Maintenance
        • Managed Infrastructure
        • Dedicated Cloud Team
        • All-In Pricing
      • Cloud Security
      • Your Roadmap to the Cloud
  • Use Cases
    • Interconnect Your Organization
    • Improve Cash Flow
    • Create Usable Structured Data
    • Consolidate Systems
    • Enable Sustainable Remote Work
    • Use Data for Decision-Making
    • Internal Process Adoption
    • Enhance Customer Experience
    • Eliminate Paper Processes
  • Partner Network
    • Hyland
    • Nintex
    • KnowledgeLake
    • Eco-Mail
    • Esker
    • Kyocera
    • iTreatMD
    • Digitech
    • DocuSign
    • Microsoft 365/SharePoint
    • Bottomline
    • Amazon Web Services (AWS)
    • Azure
  • About
    • Why DataBank
      • Our Process
      • Industry Experts
      • Support
      • Security
    • Locations
      • Corporate Locations
      • Data Management Centers
      • Remote Communities
    • Culture
      • Our People
      • Core Values
  • Learning
    • OnBase Camp
      • Courses
      • Badges
      • Trail Mix
    • Insights
  • Connect With An Expert
DataBank
Close

A Reflection of the Past and Future Decades with DataBank

By Matt Charlson, CEO

August 9, 2021

About DataBank , Culture , Core Values , History , Our People , Insights , Article

Share  

View All Insights

For the past two decades, it has been my passion to help organizations enhance the way they work through process improvements and emerging technology deployments. When I started my career as a technical engineer, professional services leader, and co-founder at eDocument Solutions – a majority of my projects focused on taking organizations paperless and applying electronic workflows. I remember one of my first solo projects, helping a small Minnesota-based community bank in the late ’90s advance to paperless reporting and checking statements. Man, was I nervous! In what seemed to be the blink of an eye, we were then assisting a global life insurance company with a major enterprise content management (ECM) initiative. How quickly things progress!

 

Through these last 20 years, I have seen our clientele and the ECM (now labeled by AIIM as Intelligent Information Management) industry undergo many transformations – from the basic image capture, workflow, and process automation; to mobile field technologies, software- and infrastructure-as-a-service, and cloud-first initiatives. It has been rewarding to work alongside many of our same customers since the very beginning of their digital transformation journey and advising them over the years on the latest technologies in the marketplace. I have seen tremendous growth of so many of our partners – from paper files to sophisticated on-prem enterprise solutions and many who are now taking advantage of advanced on-demand, SaaS offerings and our complementary managed services. It definitely beats the days on installing the Hardware/OS and having to maintain it all yourself.

 

Now that I reflect back on my professional journey – the technology advancements, customer accomplishments, and remarkable teams I have been fortunate to be part of – it is apparent, at the heart of it all, there has only been one constant: human ingenuity. No matter the industry’s current trends, we have always placed value in hiring and cultivating top talent, an offer of quality and dependability that can’t be attained through technology alone. This is the backbone of our customer relationships and the reason we have successfully achieved what we have with our customers, as partners.

 

Matt Charlson Headshot

My last 6 years at DataBank – from leading architecture, customer success to sales and marketing, and, now, President and CEO – have been dedicated to ensuring we are following through on our purpose, and DataBank has all the needed resources to provide exceptional services to our current and future customers.

 

At the beginning of 2019, we made the decision to verticalize all teams – marketing, sales, architects, engineers, developers, account managers, support – to guarantee our service delivery would offer the highest value to our customers. It has been an amazing experience to watch us grow from a geographically focused organization (local, down the street) to an industry-focused powerhouse, building a bench of some of the best engineers, developers, architects, and subject matter experts in our industry.

 

As for 2020 and beyond, delivering thoughtful and solid services will remain our purpose and main driving force. Regardless of what the next new set of technology (AI, RPA … we have seen it all) may be, we inspire to provide the best services in our market segment, always. And, as emerging technology progresses more rapidly and organizations increase their expenditures on automated solutions, I believe advisors and service teams, who have the ability to problem-solve and think critically – while being empathetic to customers’ needs, will become an even more desirable asset to organizations in the future. Translating business and industry-specific challenges into applied solutions and interpreting data intelligence to make informed organizational decisions will continue to be a market need that depends heavily on a humanistic approach to be successful.

 

As the marketplace changes and grows, we are dedicated to changing and growing alongside it. We remain dedicated to spending time on the next DataBank frontier by creating an environment where our expertise only strengthens as new technology is introduced and establishing an organization that our customers cannot only trust, but rely on. The next several years will be spent building on this momentum and refining our solution set to be nothing more than crisp and relevant to the industries we serve today and tomorrow. I am looking forward to many more years of problem-solving with clients and working alongside my teammates at this wonderful organization!

Previous Post

Next Post

See more Article insights

Lessons Learned: Strategies for Managing Change in the Remote Workspace

Many plans and priorities were thrown out the window to make room for responding to the pandemic, forcing government agencies across the country to react quickly and implement changes never before seen in government, all while moving employees out of the office to work remotely from the safety of their homes.

READ BLOG.
Why Is It So Challenging to Fill Technical Roles in Government?

Learn the top challenges with hiring in the public sector and how you can easily overcome them. 

READ BLOG
5 Benefits Of Document Scanning In The Pharma World

Pharma companies are now requiring that documents be scanned, digitized, and managed online. Document scanning keeps data safer and more organized.

Read Blog.
Strategic Considerations For Sourcing Reliable, Qualified Technical Talent

Find a consistent and reliable supply of skilled technical talent that helps you prioritize innovation while building happier teams.

READ BLOG
Get the latest DataBank insights directly in your inbox.
Subscribe to our blog
1.800.873.9426
  • The Debrief by DataBank
  • Privacy Policy

© 2023 DataBank

Warning!

You are using an outdated browser. Things may not appear as intended. We recommend updating your browser to the latest version.

Close