Skip to main content
  • Search
    Close Search
  • Insights
  • Careers
  • Support
  • 1.800.873.9426
DataBank DataBank
Menu
  • Industries and Functions
    • Industries
      • Public Sector
      • Healthcare
      • Energy
      • Manufacturing
      • Financial Services
      • Retail
      • Insurance
      • Education
    • Functions
      • Logistics
      • Finance & Accounting
      • Human Capital Management
      • Mailroom
      • Fraud, Waste & Abuse
  • Services
    • Change Leadership
      • Process Improvement
      • Strategic Planning
      • Organizational Change Management
    • Data Intake
      • Document Scanning
      • Data Capture & Extraction
      • User-Facing Forms
    • Data Refinement
      • Data Structuring
      • Classification
      • Insight Mining
      • Content Intelligence
      • Data Migrations
      • System Integrations
    • Data Management
      • Content Services
      • Data Warehouses
      • Hosting
    • Data Activation
      • Workflow
      • Advanced Analytics
      • Business Intelligence
      • AI and Machine Learning
      • Robotic Process Automation
    • Technical Staffing
      • Systems Administration
      • Infrastructure Management
      • Help Desk-as-a-Service
      • Project Management
      • Program Management
      • Change Management
  • Use Cases
    • Interconnect Your Organization
    • Improve Cash Flow
    • Create Usable Structured Data
    • Consolidate Systems
    • Enable Sustainable Remote Work
    • Use Data for Decision-Making
    • Internal Process Adoption
    • Enhance Customer Experience
    • Eliminate Paper Processes
  • Partner Network
    • Hyland
    • Nintex
    • KnowledgeLake
    • Eco-Mail
    • Esker
    • Kyocera
    • iTreatMD
    • Digitech
    • DocuSign
    • Microsoft 365/SharePoint
    • Bottomline
    • Amazon Web Services (AWS)
    • Azure
  • About
    • Why DataBank
      • Our Process
      • Industry Experts
      • Support
      • Security
    • Locations
      • Corporate Locations
      • Data Management Centers
      • Remote Communities
    • Culture
      • Our People
      • Core Values
  • The DataBank Cloud
    • Comprehensive Features
      • Flexible Hosting for OnBase
      • Monitoring & Maintenance
      • Managed Infrastructure
      • Dedicated Cloud Team
      • All-In Pricing
    • Cloud Security
    • Your Roadmap to the Cloud
  • Connect With An Expert
DataBank
Close

Web Portal Solutions: What Today’s Connected Citizens Expect from Government

By Dana Brown

August 9, 2021

Public Sector , Insights , Article , Hyland , Hyland Custom Development , Hyland OnBase , Enhance Customer Experience

Share  

View All Insights

With technological advances on the rise, so have our standards for customer service, including government services. We expect crucial information delivered to us in a timely manner. Governments are acting fast to fulfill these needs by turning to tools such as government portals that deliver information quickly and accurately so they can easily engage with their citizens on a more personal level.

 

Government portals have also expanded in recent years to offer more capabilities and information. A portal helps a government transform the way it works internally and how it delivers services to all stakeholders.

 

Our web portal solutions and framework make data access a simple and straightforward experience for you, your team and external users. These front-end interfaces are configurable to match specific needs and provide a welcoming, secure entry point to your solution, which makes finding and importing information quick and easy.

 

The Portal Solution

Our Web Portal Solutions improve customer experiences by giving them the ability to submit, retrieve and manage their information online – simply and securely. It also allows for customized access controls and procedures for collaborating with applications and databases both internally and externally. Each web portal solution is specially designed to deliver a consistent look and feel that aligns with your current website design standards. A web portal solution enables you to:

  • Validate required fields automatically
  • Reduce need for paper forms and manual processing
  • Enable users to save form progress and finish later
  • Brand portals with your existing company web standards and styles
  • Easily adhere to compliance standards

The Portal Framework

The Portal Framework utilizes Hyland’s Unity API and provides a configurable, easy-to-use setup that maps portal-submitted information into OnBase.  It also allows your portal to update, archive, and query OnBase for simple, fast viewing of data. Benefits of the portal framework include:

  • Dynamic mapping of OnBase objects to Portal objects for easy integration
  • Allowing queries, updates, and archival through the use of simple configuration
  • Ability to virus scan uploaded documents
  • Built-in exception logging to be used in conjunction with Hyland’s logging for end-to-end troubleshooting
  • Staying current with Hyland API changes

 

Web portals can deliver value in many different ways to many types of government services, from health and human services to assessment appeals for property taxes.

 

Portals such as these are reaping huge benefits for many government entities. For example, Cook County in Chicago, Illinois, is the second most populous county in the nation and contains more than 40% of all Illinois residents. Their Board of Review has the largest appeals board and operations within the United States. With the help of web portal solutions, they can handle more than 420,000 appeals annually – 8 times more than New York City!

Previous Post

Next Post

See more Article insights

The Hidden Dangers of DIY Upgrades

Your investment in IT isn’t an area where you want to cut corners.

READ BLOG.
Manufacturing Supply Chain Automation Will Make You More Resilient

Supply chains are under pressure to find ways to decrease costs while increasing productivity and improving quality.

Read Blog.
Web Portal Solutions: What Today’s Connected Citizens Expect from Government

Government web portals have expanded capabilities helping transform the way they work internally and how they deliver services to stakeholders.

Read Blog.
Purging The Paper – How Your Health System Can Reach HIMSS Stage 7

Ebonye White, Client Engagement Manager, talks about her past experiences in helping health systems tackle HIMSS Stage 7 requirement: no more paper in patient charts.

Read Blog.
Get the latest DataBank insights directly in your inbox.
Subscribe to our blog
1.800.873.9426
  • The Debrief by DataBank
  • Privacy Policy

© 2022 DataBank

Warning!

You are using an outdated browser. Things may not appear as intended. We recommend updating your browser to the latest version.

Close