Case Study
From a 60 Project IT Backlog to Embedded OnBase Managed Services
Large County Government in Arizona
An Arizona county technology office supporting 27 agencies partnered with DataBank Managed Services to clear an OnBase project backlog and address staffing constraints, improving citizen services and enabling future innovation.
Industry
Government
Challenge
A large Arizona county tech office supporting 27 agencies faced a backlog of 60 OnBase projects and limited staff capacity.
Results
DataBank embedded OnBase Managed Services to complete 60 projects in 12 months, strengthen security, and free teams for future innovation.
Solutions
Outcomes
27
60
12
Months to clear backlog
1
Overview
Challenges
Implementation
Embedded Managed Services Team
DataBank embedded resources into the county’s processes, beginning with one System Administrator and scaling as needs grew, ensuring tight communication and faster throughput.
Backlog Execution at Speed
Within 12 months, the team cleared 60 projects across agencies, balancing maintenance and new capability.
Upgrades and Security Improvements
Completed regular OnBase upgrades and upgrade testing and implemented Active Directory Security to streamline access and governance.
Workflow Implementation and Ongoing Audits
Built and documented workflows and conducted drip audits to prevent data loss and increase reliability across divisions.
Roadmapping for What Comes Next
Established a project road map for future OnBase functionality so the county can continue iterating without rebuilding foundations.
Key Takeaways
Backlog cleared, culture improved, agile staffing, and measurable efficiency gains across agencies.
Backlog Cleared Fast
60 backlog projects completed in 12 months
Workflow Reliability Boost
Enabled impactful projects like workflow documentation to prevent data loss
Culture and Collaboration Improved
Improved team culture by embedding communicative, collaborative resources
Adaptive Staffing Model
Flexible resourcing without change orders, improving agility
Agency Outcomes
Higher agency satisfaction and operational efficiency across supported departments
Results
Shift focus toward strategic innovation including mobile access, remote workforce support, and advanced data and insights.
Provide a cloud migration option to host and manage OnBase in The DataBank Cloud with upgrades, monitoring, and compliance controls.
Continue scaling Managed Services to support more agencies and new OnBase capabilities.
View Full Case Study
Learn how the Arizona county partnered with DataBank to address a critical challenge and deliver measurable results. This case study provides a clear overview of the problem, the solution, and result.
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