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We partner with regulated organizations through their most complex document, data and workflow challenges, with teams who know the rules of your industry.
The short answer
DataBank helps public sector, energy, insurance, healthcare and education organizations modernize the document, data and workflow operations their most important work depends on. Our teams pair industry knowledge with intake, data refinement, content management and automation, and we stay accountable for results long after go-live.
Every industry has its own documents, its own rules and its own consequences when something goes wrong. That’s why we organize around industries, not just technology.
Industries
We serve seven industries where records carry legal, financial or public consequences. Each has its own page with the challenges we solve there.
Agencies modernizing eligibility, licensing, public safety and records work under public accountability.
Operators managing decades of land, lease, well and right-of-way records through acquisitions and divestitures.
Carriers handling claims, policy and underwriting documents that arrive in every format and every channel.
Health plans processing claims correspondence, appeals and provider enrollment against strict turnaround rules.
Institutions managing admissions, financial aid and student records across campuses and legacy systems.
Health systems and labs keeping clinical and business records accessible through system changes and mergers.
Financial services, legal and other organizations where every record has to hold up to an audit.
Why DataBank
Since 1991, we’ve worked inside industries where a lost record or a missed deadline has real consequences. We bring teams who know those industries and stay with the work until it holds up.
Industry account and delivery teams, including dedicated public sector teams, so the people scoping your project already know how your work runs.
Chain of custody, retention schedules, access controls and audit trails are built into every engagement, matched to the frameworks your industry follows.
Security at DataBank →We don’t hand off a tool and leave. Managed services, optimization and support keep the work holding up as volumes, rules and systems change.
Delivery models →How we partner
We learn the operation first, fix the information foundation before anything is built on it, and stay accountable for the result when conditions change.
We start inside your process: how work arrives, where it stalls, which rules it has to satisfy and who signs off.
We stabilize intake, data and records before automation and AI are layered on top, so new systems run on information you can trust.
When volumes spike, regulations change or an acquisition lands, the same team adjusts the work with you.
“They’ve dealt with unforeseen anomalies more than once and delivered without asking for a change order.”
Robert Lebel, Project Manager, Massachusetts Registry of Vital Records and Statistics
Client results
Clients in every industry we serve have used DataBank to speed retrieval, cut costs, protect uptime and clear backlogs that were holding their work back.
Public sector
Reduction in record retrieval time
Public record search and retrieval cut from 10 minutes to 3, with more than 12 million images digitized and delivered without a change order.
Read the case study →Healthcare providers
Projected annual savings
Projected annual savings from modernizing document and data operations, processing roughly 9 million documents a year at 98% indexing accuracy.
Healthcare payers
SLA adherence on fraud-related communications
Intake standardized across paper, fax, CD and portal for a high daily correspondence volume of roughly 176,550 letters a month.
Energy
Lease, right-of-way and production files made immediately accessible, with zero data loss during an office flood.
Read the case study →Healthcare providers
Downtime since migrating to The DataBank Cloud
A health system running 7 million tests a year across 2,000+ diagnostic panels moved to The DataBank Cloud in a 4-week migration after catastrophic on-premises failures, with zero downtime since.
Read the case study →Public sector
Increase in completion of daily reports
Daily report completion rose 350% after the work moved off manual steps, clearing a backlog of more than 4,500 reports.
What we do
The same four connected capabilities, applied to each industry’s documents and rules: intake, data refinement, content management and workflow automation.
Capture from paper, email, portals and archives through one managed process.
Extract and validate the fields your systems and AI depend on.
Implement, migrate and host governed platforms such as Hyland OnBase and Box.
Automate routing, approvals and integrations across the systems you run.
Platforms and partners
We lead with Hyland OnBase and Box, and our technology network includes Microsoft, Amazon Web Services, Esker, Jadu, Kyocera, PageIQ and The DataBank Cloud.
Hyland · 2025 Global Partner of the Year
Box · 2025 New Partner of the Year
FAQ
DataBank works with public sector agencies, energy companies, insurers, healthcare payers, education institutions, healthcare providers and other regulated organizations such as financial services. Each industry has its own documents and rules, and our teams bring that context to intake, data refinement, content management and workflow automation projects.
Because the hard parts are specific. A claim appeal, a lease file and a benefits verification each carry different fields, deadlines and retention rules. A partner who already knows them scopes the work accurately, avoids rework and builds controls your auditors and regulators will accept.
Compliance is built into how the work runs. Documents are logged from receipt to the system of record, access is role-based, retention schedules are enforced on the platform and every view or change is recorded. Controls are configured to the frameworks and records schedules your organization already follows.
We stay involved. Depending on the delivery model you choose, that means managed services that run ongoing work, a hybrid model with shared ownership, or optimization and training that keeps your own team effective. When volumes, rules or systems change, the same team adjusts the work with you.
Start with the work, not the label. If records carry legal, financial or audit consequences in your organization, the same approach applies. Describe the process that’s stalling and the systems involved, and a DataBank specialist will tell you where we’ve solved something similar.
Bring us the hard one
Tell us about the deadline, the regulation or the backlog behind it. A specialist who knows your industry will walk through where to start.
Talk to an industry specialist