Broward Sheriff’s Office Streamlines 15,000 Annual Applications
Broward Sheriff’s Office (BSO)
Broward Sheriff’s Office (BSO) is one of the nation’s largest sheriff’s offices, serving nearly 2 million residents across the Fort Lauderdale metro area. BSO operates one of the largest local jail systems in the country.
Industry
Public Sector
Challenge
Paper records across jail, HR, and fire-rescue operations made retention, security, and fast retrieval difficult across 15,000 applications a year.
Results
OnBase gave clerks keyword retrieval, configurable security, and DVD backup redundancy for records across jail, HR, and public safety operations.
Solutions
Overview
BSO processes 15,000 applications annually, each at least seven pages, while operating one of the nation’s largest local jail systems. Paper records made it hard to meet strict retention and security needs across law enforcement, HR, and fire-rescue operations. DataBank implemented OnBase, letting clerks retrieve records by keyword, share them by email or fax, and control access with configurable security controls.
Challenges
Records Volume: BSO receives 15,000 applications annually, each at least seven pages, creating a heavy paper records burden
Security and Compliance: Paper-based records across jail, HR, and fire-rescue operations created retention, security, and compliance risks
Retrieval and Scale: BSO needed a document management system that supported fast retrieval, strong security, and easy scalability
Implementation
Deploy OnBase Content Platform
DataBank implemented OnBase as BSO’s core document management system, giving clerks a searchable, centralized repository for applicant and departmental records.
Configure Keyword-Based Retrieval
Clerks can pull up records instantly using a keyword such as a case number, then email or fax it directly from OnBase.
Set Up Access Controls
Configurable security features let multiple users access records simultaneously for self-service while limiting access to sensitive HR and case files.
Add Backup Redundancy
To complement network redundancies, BSO uses OnBase to create DVD backup copies of critical records for added protection.
Key Takeaways
OnBase put 15,000 applications a year within keyword reach, and tightened access to the records that needed it most.
On Request
Records immediately available, improving customer service
Streamlined Hiring
HR information shared faster during the hiring process
Restricted Access
Security controls limit who can open sensitive HR and case files
Less Audit Labor
Time and labor spent on routine filing audits reduced
Results
View Full Case Study
Learn how the Broward Sheriff’s Office partnered with DataBank to address a critical challenge and deliver measurable results. This case study provides a clear overview of the problem, the solution, and result.
Explore More Case Studies
From Paper to Progress: How Wright County Digitized Its Abatement Process
From Paper to Progress: How Wright County Digitized Its Abatement Process A property tax abatement request sounds routine until you picture the person behind it. Maybe a Halloween decoration sparked a house fire that took more than half of a home. Maybe a tax court...
Modern IDP Demystified: Where It Works and How to Choose the Right Approach
Intelligent Document Processing (IDP) has reached a point of real operational maturity. Organizations in regulated industries are no longer experimenting with the technology. They are implementing it to solve real operational challenges where accuracy, governance, and...
0 Comments