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Our technical teams
Many DataBank teams work together behind the scenes to help our clients work and serve more efficiently. These experts serve on the frontlines, bringing client ideas to life and delivering on our promises.
Delivery teams
Our Professional Services team designs, implements and supports document management, automation, migration, cloud and infrastructure solutions. The team includes solution engineers, developers, cloud engineers, analysts, project managers, trainers and program leaders.
Delivery models →Our Document Conversion team captures paper and digital records and turns them into organized, accessible information. They help clients prepare documents and data for daily operations, compliance and downstream systems.
Document conversion →Our Information Systems and Security team manages DataBank's security program and works with clients to support compliance needs. They help protect systems, information and processes across standard and custom frameworks.
Security at DataBank →Our Strategic Technology team evaluates emerging tools and providers to help clients prepare for what's next. They test AI, machine learning, natural language processing and retrieval-augmented generation technologies.
AI-powered document processing →Our Solution Architects design how your documents, data, systems and processes fit together. They translate your requirements into a solution plan before implementation begins.
Content platform assessment →Our Cloud Architects plan and design the hosting environments behind your solutions. They shape infrastructure, security and scalability for systems running in The DataBank Cloud.
ECM cloud hosting →Specialized teams
We offer support in two areas: technical support and customer success. Our Support team assists with questions and issues related to the installation and use of supported products in any DataBank solution. Our Customer Success team understands your goals and how DataBank can better serve them.
Support and services →This team works directly with clients to manage and host OnBase systems in the cloud, handling upgrades, migrations, monitoring and maintenance with expert support.
The DataBank Cloud →Our Custom Development team customizes and enhances your solutions. We offer our own file conversion utility, portals and pooling library to improve the performance of your integrations and create better end-user experiences.
System integrations →Our leadership
See the people guiding DataBank’s technical delivery, client support and long-term client success.
See DataBank leaders
