Managed Services

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OnBase ECM Services

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Managed Services

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DataBank’s Managed Services are purpose-built for OnBase by Hyland, giving you expert-led support that plugs directly into your team. Whether you’re battling ticket backlogs or ready to modernize your infrastructure, we offer flexible models that help you reduce burnout, stabilize your platform, and accelerate ROI—without expanding your headcount.

From tactical triage to long-term transformation, we manage the day-to-day so you can focus on what’s next.

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header_line_height=”1.3em” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font_size=”26px” body_line_height=”1.5em” text_orientation=”center” custom_margin=”||-36px||false|false” custom_margin_tablet=”||-18px||false|false” custom_margin_phone=”||-22px||false|false” custom_margin_last_edited=”on|phone” header_font_size_tablet=”42px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”24px” body_font_size_phone=”22px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]

Choose the right level of OnBase support for your system, scale, and goals.

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Essential OnBase admin support

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Full-service, co-managed OnBase support

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Not all OnBase partners are created equal.

[/et_pb_blurb][difl_datatable make_head_cell_equal_border=”on” make_row_cell_equal_border=”on” make_foot_cell_equal_border=”on” make_row_last_cell_border_right_0=”on” make_row_first_cell_border_left_0=”on” head_background_bgcolor=”#427DFF” row_background_bgcolor=”#427DFF” row_odd_background_bgcolor=”#dbe7ff” row_even_background_bgcolor=”#FFFFFF” row_first_column_background_bgcolor=”#00263D” exclude_head_foot=”on” head_cell_padding=”20px|20px|20px|20px|true|true” body_cell_padding=”20px|20px|20px|20px|true|true” _builder_version=”4.27.5″ _module_preset=”default” head_text_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” head_text_text_align=”center” head_text_text_color=”#FFFFFF” row_text_font=”–et_global_body_font|–et_global_body_font_weight|||||||” row_text_text_align=”center” row_first_column_text_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” row_first_column_text_text_color=”#FFFFFF” row_first_column_text_font_size=”16px” background_color=”RGBA(255,255,255,0)” module_alignment=”center” border_radii=”on|20px|20px|20px|20px” border_radii_table_border=”on|20px|20px|20px|20px” border_width_all_table_border=”0px” border_color_all_table_border=”#427DFF” border_color_all_head_border=”#FFFFFF” border_color_bottom_head_border=”#00263D” border_width_top_row_border=”3px” border_color_top_row_border=”#427DFF” border_color_right_row_border=”#427DFF” border_width_left_row_border=”3px” border_color_left_row_border=”#427DFF” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][difl_datatableitem row=”What Matters Most
DataBank
Typical Alternatives” row_type=”head” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Platform Focus
Purpose-built for OnBase by Hyland
General ECM or IT support” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Flexibility
Month-to-month that scales with your needs
Long-term only” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Support Model
Embedded, U.S.-based experts
Offshore or tansactional” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Hosting Options
Services adapt to your environment
Hyland-only” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Compliance Expertise
SOC 2, HIPAA, FERPA, FISMA, CJIS, PCI
Limited” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Depth of Service
Dev, RPA, BI, automation & more
ECM only” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Client Fit
SMB to Enterprise
Mid-market focused” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][difl_datatableitem row=”Scalability
From PageIQ to full outsourcing, we tailor solutions to your goals
Limited” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][/difl_datatableitem][/difl_datatable][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,3_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.5″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”1200px” custom_margin=”50px|auto||auto|false|false” custom_padding=”||0px||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https://www.databankimx.com/wp-content/uploads/2026/02/OnBase-Logo-Icon.png” title_text=”OnBase Logo Icon” align=”center” _builder_version=”4.27.5″ _module_preset=”default” border_radii=”on|598px|598px|598px|598px” box_shadow_style=”preset1″ box_shadow_color=”#427DFF” global_colors_info=”{}” theme_builder_area=”post_content”][/et_pb_image][/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”As a Platinum Hyland OnBase Reseller, We Bring:” content_max_width=”100%” _builder_version=”4.27.5″ _module_preset=”default” header_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” header_text_color=”#00263D” header_font_size=”32px” header_line_height=”1.3em” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_text_color=”#00263D” body_line_height=”30px” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|desktop” header_font_size_tablet=”32px” header_font_size_phone=”26px” header_font_size_last_edited=”on|desktop” text_orientation_tablet=”left” text_orientation_phone=”left” text_orientation_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]

•  Priority support and roadmap access.

•  Advanced certifications and direct Hyland collaboration.

•  Trusted experience across thousands of OnBase projects.

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Tailored support across your organization.

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Strategic modernization without adding internal headcount.

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Workflow optimization that boosts performance and satisfaction.

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Reduce the burden without losing oversight or authority.

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Built for high-stakes, regulated environments.

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HIPAA-ready, downtime-resistant, audit-ready.

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FOIA, CJIS, FISMA-compliant support for modern public services.

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Secure, audit-ready, and aligned with industry regulations.

[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” global_colors_info=”{}” background__hover_enabled=”off|desktop” background_color__hover=”#427DFF” background_enable_color__hover=”on” theme_builder_area=”post_content”][et_pb_blurb title=”Energy & Utilities” image=”https://www.databankimx.com/wp-content/uploads/2026/02/Energy.png” image_icon_width=”50%” image_icon_width_tablet=”50%” image_icon_width_phone=”50%” image_icon_width_last_edited=”on|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” header_text_align=”center” header_text_color=”#00263D” header_font_size=”20px” header_line_height=”1.3em” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_text_align=”center” body_text_color=”#00263D” body_line_height=”1.5em” background_color=”RGBA(255,255,255,0)” custom_margin=”||||true” custom_margin_tablet=”||||false” custom_margin_phone=”||||false” custom_margin_last_edited=”on|tablet” custom_padding=”45px|25px|45px|25px|true|true” custom_padding_tablet=”0px|25px|0px|25px|false|true” custom_padding_phone=”24px||0px||false|true” custom_padding_last_edited=”on|phone” hover_transition_duration=”150ms” border_radii_image=”on|666px|666px|666px|666px” border_color_all_image=”RGBA(255,255,255,0)” box_shadow_style_image=”preset1″ box_shadow_color_image=”#427DFF” global_colors_info=”{}” header_text_color__hover_enabled=”off|desktop” header_text_color__hover=”#FAF9F6″ body_text_color__hover_enabled=”off|desktop” body_text_color__hover=”#FAF9F6″ background_color__hover=”#427DFF” background_enable_color__hover=”on” background__hover_enabled=”off|desktop” theme_builder_area=”post_content”]

Resilient systems and compliance-driven support for critical infrastructure.

[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_margin=”||100px||false|false” custom_padding=”0px||0px||true|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”What We Support” content_max_width=”1100px” _builder_version=”4.27.5″ _module_preset=”default” header_font=”–et_global_heading_font|–et_global_body_font_weight|||||||” header_text_color=”#00263D” header_font_size=”48px” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font_size=”26px” body_line_height=”1.5em” text_orientation=”center” custom_padding=”||0px|||” header_font_size_tablet=”42px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”24px” body_font_size_phone=”22px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]

Beyond the basics, we support OnBase modules and advanced capabilities such as:

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image_icon_width_last_edited=”on|desktop” _builder_version=”4.27.5″ _module_preset=”default” header_font=”–et_global_heading_font|–et_global_heading_font_weight|||||||” header_text_align=”center” header_text_color=”#00263D” header_font_size=”20px” header_line_height=”1.3em” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_text_align=”center” body_text_color=”#00263D” body_line_height=”1.5em” background_color=”RGBA(255,255,255,0)” custom_margin=”||||true” custom_margin_tablet=”||||false” custom_margin_phone=”||||false” custom_margin_last_edited=”on|tablet” custom_padding=”45px|25px|45px|25px|true|true” custom_padding_tablet=”0px|25px|0px|25px|false|true” custom_padding_phone=”24px||0px||false|true” custom_padding_last_edited=”on|phone” hover_transition_duration=”150ms” border_radii_image=”on|666px|666px|666px|666px” border_color_all_image=”RGBA(255,255,255,0)” box_shadow_style_image=”preset1″ box_shadow_color_image=”#427DFF” global_colors_info=”{}” 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Our Managed Services easily scale into broader transformation work, including:

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header_font=”|700|||||||” header_text_color=”#427DFF” header_font_size=”28px” header_line_height=”1.4em” body_font=”TT Hoves Regular||||||||” body_text_color=”#00263D” body_line_height=”35px” body_ul_font=”TT Hoves Bold||||||||” body_ul_text_color=”#00263D” use_background_color=”off” custom_button=”on” button_text_size=”16px” button_bg_color=”RGBA(0,0,0,0)” button_border_width=”0px” button_border_radius=”0px” button_custom_padding=”0px|0px|0px|0px|true|true” text_orientation=”left” custom_margin=”57px|||40px|false|false” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” custom_css_promo_title=”color:#000 !important;padding-bottom:15px;” global_colors_info=”{}” custom_css_promo_title__hover_enabled=”on|hover” custom_css_promo_title__hover=”color:var(–color-1) !important” theme_builder_area=”post_content”]Your most important content, whether generated internally or from external sources, needs refinement to be truly understood and useful.

Data is extracted and refined from transactional records like invoices, well logs, and government services applications. We classify, organize, and make text-rich content like contracts, policies, and videos searchable, enabling complex queries and advanced insights through retrieval-augmented generation (RAG).

Featured related services:

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We help you centralize and integrate your data across the enterprise so you can more effectively manage and secure your data and be prepared to scale automation across your workflows and processes as your organization grows.

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[/et_pb_cta][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_image src=”https://www.databankimx.com/wp-content/uploads/2024/11/management_and_efficiency-2-min.png” title_text=”management_and_efficiency-2-min” force_fullwidth=”on” _builder_version=”4.27.2″ _module_preset=”default” custom_padding=”|14px|||false|false” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Activation & Outcomes” module_id=”tab4″ module_class=”tab-content” _builder_version=”4.23.1″ background_color=”RGBA(255,255,255,0)” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”on|desktop” _builder_version=”4.23.1″ background_color=”#ECF2FF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”90%” max_width=”1170px” custom_padding=”30px|30px|30px|30px|true|true” custom_padding_tablet=”” custom_padding_phone=”30px|15px|30px|15px|true|true” custom_css_main_element=”box-shadow: 7px 5px 30px 0px rgba(0, 0, 0, 0.12);” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_cta title=”Turn data into actionable insights and results” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEzNzc5OTQifX0=@” button_text=”Learn more” module_class=”dct_cta_btn” _builder_version=”4.23.1″ _dynamic_attributes=”button_url” _module_preset=”default” header_level=”h4″ header_font=”|700|||||||” header_text_color=”#427DFF” header_font_size=”28px” header_line_height=”1.4em” body_font=”TT Hoves Regular||||||||” body_text_color=”#00263D” body_line_height=”35px” body_ul_font=”TT Hoves Bold||||||||” body_ul_text_color=”#00263D” use_background_color=”off” custom_button=”on” button_text_size=”16px” button_bg_color=”RGBA(0,0,0,0)” button_border_width=”0px” button_border_radius=”0px” button_custom_padding=”0px|0px|0px|0px|true|true” text_orientation=”left” custom_margin=”57px|||40px|false|false” header_font_size_tablet=”” header_font_size_phone=”20px” header_font_size_last_edited=”on|phone” custom_css_promo_title=”color:#000 !important;padding-bottom:15px;” global_colors_info=”{}” custom_css_promo_title__hover_enabled=”on|hover” custom_css_promo_title__hover=”color:var(–color-1) !important” theme_builder_area=”post_content”]When you already have a manageable, integrated flow of quality data, we can help you transform it into true information that drives fast decisions and predictions.

We make sure your data isn’t sitting idle and that your organization is empowered to fully utilize it to automate, gather insights, and build better stakeholder experiences.

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[/et_pb_cta][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_image src=”https://www.databankimx.com/wp-content/uploads/2024/11/activation_and_outcomes-2-min.png” title_text=”activation_and_outcomes-2-min” force_fullwidth=”on” _builder_version=”4.27.2″ _module_preset=”default” custom_padding=”|14px|||false|false” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}” theme_builder_area=”post_content”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_margin=”100px||100px||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Let’s Explore Your Roadmap” content_max_width=”1100px” _builder_version=”4.27.5″ _module_preset=”default” header_font=”–et_global_heading_font|–et_global_body_font_weight|||||||” header_text_color=”#00263D” header_font_size=”48px” header_line_height=”1.3em” body_font=”–et_global_body_font|–et_global_body_font_weight|||||||” body_font_size=”26px” body_line_height=”1.5em” text_orientation=”center” header_font_size_tablet=”42px” header_font_size_phone=”32px” header_font_size_last_edited=”on|phone” body_font_size_tablet=”24px” body_font_size_phone=”22px” body_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content”]

Tell us where you want to go—we’ll help you get there with scalable, expert-managed OnBase support.

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