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Get more value from OnBase, and from everything Hyland builds around it, with a partner in DataBank since 2005.
OnBase helps organizations centralize content, streamline document-driven work, and improve visibility across teams. DataBank helps you turn that potential into operational progress with strategy, implementation, optimization, hosting, support, and expansion services designed around how your organization actually works.
Hyland partner awards 2025
Hyland portfolio
OnBase is where our expertise runs deepest. As Hyland extends OnBase with the Content Innovation Cloud and connects it to the rest of your business systems, we help you adopt each piece in an order that fits your environment.
Hyland’s flagship enterprise content management platform. We help over 400 enterprises implement, expand, and support OnBase, from first deployment through upgrades, hosting, and day-to-day administration.
Hyland's next platform evolution. It extends OnBase with AI, automation and federation rather than replacing it.
How CIC fits OnBase →Low-code process automation and AI agents that orchestrate work inside and outside your content system.
Process automation →Connect OnBase with SharePoint and other repositories so content can be governed and used where it lives.
Integrations →Bring Hyland content into the business applications your teams already work in every day.
System integrations →OnBase services
We offer every service required to migrate, integrate, manage, and govern your most critical ECM data. Start where your OnBase environment is today.
We discuss your specific challenges and goals so we can roadmap the best action plan for your OnBase.
Identify inefficiencies and improve processes with a holistic review and detailed assessment of your OnBase system's current state.
Solution Design & ImplementationAchieve effective OnBase solutions through a comprehensive design and implementation process guided by our experienced team.
Solution Optimization ServicesMaximize your OnBase investment with expert evaluations and custom process recommendations to enhance system efficiency and ROI.
Our professional services team designs and implements solutions, custom integrations, upgrades, migrations, and more.
Seamlessly integrate and customize OnBase with business applications for smooth data flow and efficiency.
MigrationsSafely migrate data from other systems into OnBase with our specialized tools and methodologies, maintaining data integrity throughout the process.
UpgradesStay current and secure with dedicated OnBase upgrade services, ensuring compatibility, enhanced features, and minimized downtime.
Hyland Content Innovation CloudModernize your content services with Hyland's Content Innovation Cloud, helping you accelerate automation, scale securely, and adapt faster as your business needs evolve.
We help you get the most out of your investment with technical support, training, analytics, and more that keep you growing.
Ensure seamless OnBase operations with flexible managed services and staff augmentation, offering expert support tailored to your needs.
Technical SupportReceive world-class technical support with rapid response times and experienced professionals dedicated to supporting your OnBase system solutions.
Cloud Hosting for OnBaseExperience secure and scalable OnBase cloud hosting with high availability, disaster recovery, and continuous monitoring to keep your data accessible and protected.
TrainingEnhance OnBase proficiency across your organization with customized training programs for end users, administrators, and subject matter experts.
AnalyticsUnlock valuable insights from your OnBase data with advanced reporting and analytics solutions designed to enhance decision-making and operational efficiency.
Hyland Content Innovation Cloud
Hyland’s Content Innovation Cloud (CIC) expands what’s possible, while your OnBase environment stays stable. For many OnBase customers, the biggest question isn’t whether to modernize. It’s what CIC actually means for you and where to start without disrupting what already works.
Apply AI and machine learning to unstructured content to improve insight, search, and decisions without moving or rewriting your content.
Document intake and data capture →Streamline and orchestrate workflows using low-code automation, supporting both existing OnBase processes and work that happens outside ECM today.
Workflow and process automation →Connect CIC services to OnBase and other systems, enabling seamless modernization without forced migration or disruption.
Integrations and custom development →Whether you need to stabilize, prepare, pilot, or scale, Hyland CIC supports incremental, low-risk progress instead of big leaps.
OnBase capabilities
Consolidate documents and data into a single platform, automate workflows, and enhance efficiency across teams.
Get all your content and data into a single, accessible OnBase platform.
Content and ECM platforms →Automatically route documents and notifications without code.
Workflow and process automation →Efficiently manage cases, projects, or stakeholder interactions from start to finish.
Case management →Ensure compliance with regulatory requirements for retention and disposition.
Compliance, risk and records operations →Collect data, submissions, and approvals with electronic forms.
Integrations and custom development →Get insights into process performance, allowing your teams to make informed decisions on the spot.
OnBase analytics →Our partnership
DataBank has worked closely with Hyland since 2005, helping organizations plan, implement, improve, and support OnBase environments that need to perform in the real world. Our role extends beyond software selection or deployment. We help clients design practical solutions, support day-to-day operations, expand capabilities over time, and keep OnBase aligned to changing business needs.
From new implementations to optimization, upgrades, cloud hosting, and ongoing support, DataBank gives organizations a partner that stays engaged well beyond go-live.
Why clients choose DataBank for OnBase services
Our dedicated team of OnBase specialists and over 135 Professional Service members offers deep knowledge and proven expertise in implementing, optimizing, and supporting OnBase solutions.
We respond to support tickets in under 30 minutes and maintain a 99% client satisfaction rate, demonstrating a solid commitment to exceptional customer service and ongoing support.
Not only are we familiar with OnBase technology, but we also know your industry processes, such as compliance, security, AP/AR, HR, claims, and contracts, which makes our service much more effective.
Outcomes and results
DataBank implemented OnBase, standardized workflows, and migrated years of content so teams collaborate faster and move permits forward securely and confidently.
Read the OKDEQ case study →“OnBase has allowed our organization to enhance the way we store and manage our internal documentation securely and efficiently! The DataBank team is always a pleasure to work with and has helped to make our transition much smoother!”
Across the technology network
Intelligent Document Processing automates the extraction, classification, and validation of data from your documents.
Learn more → MigrationOur Data Migrations service moves your data from legacy systems to modern platforms without disrupting daily operations.
Learn more → HostingHosting your applications and data on AWS-powered infrastructure in the DataBank Cloud offers robust security, scalability, and performance.
Learn more → AutomationPageIQ leverages advanced AI to enhance document processing speed and accuracy.
Learn more →OnBase resources
Jump into our community built for OnBase users, leaders, and enthusiasts. Learn tips and insider knowledge with proven results you can apply to your own OnBase system or strategy.
Visit OnBase Camp →At this year's CommunityLIVE, one message stood out clearly: organizations are no longer just managing content—they're transforming it into intelligence.
Read the takeaways →Learn more about Hyland software and its specific capabilities.
Visit hyland.com →FAQ
Hyland's Content Innovation Cloud (CIC) represents the next evolution of the Hyland platform. It brings content intelligence, process automation, and federation to content-heavy work, and it is designed to extend your existing OnBase environment.
No. CIC is not a rip-and-replace. You can modernize your OnBase environment in stages, adopt new capabilities at your own pace, and protect stability, performance, and governance along the way. Our CIC readiness assessment identifies your best first step.
DataBank has worked closely with Hyland since 2005, helping organizations plan, implement, improve, and support OnBase environments. In 2025, Hyland named DataBank its Performance Partner of the Year, Global Partner of the Year, and Industry Excellence Partner of the Year.
We cover the full OnBase lifecycle: process discovery, solution design and implementation, optimization, integrations and custom development, migrations, upgrades, cloud hosting, managed services and staff augmentation, technical support, training, and analytics.
Yes. Cloud Hosting for OnBase provides secure, scalable hosting with high availability, disaster recovery, and continuous monitoring to keep your data accessible and protected.
We respond to support tickets in under 30 minutes and maintain a 99% client satisfaction rate. Critical system-down service is available 24/7.
Most existing customers start with Solution Optimization Services or Process Discovery, which evaluate system performance, identify gaps, and prioritize practical improvements that help OnBase work harder for the business.
OnBase Camp is DataBank's community for OnBase users, leaders, and enthusiasts, where you can develop your knowledge, share insights, and learn from the experiences of other OnBase users and leaders.
