Technical support
Certified OnBase system support team for your implemented solutions.
Our team consists of nearly 30 members, each averaging 9.5 years of ECM experience and bringing extensive knowledge of system processes and integrations. Our Support headquarters is based in Lincoln, NE, and we are dedicated to working closely with you to troubleshoot, fully resolve issues, and share OnBase solution insights, ensuring ongoing effectiveness.
Unmatched expertise and responsiveness
With a 99% satisfaction rating in OnBase service, we work quickly to resolve any system issues you face efficiently.
Collaborative problem solving
We don’t just fix issues; we work closely with your team to resolve problems and extend valuable OnBase knowledge they’ll use daily.
Top ECM support
Dependable OnBase technical support team that’s got your back.
Minimize downtime and resolve OnBase issues swiftly
We respond to tickets within 30 minutes, allowing your IT team to focus on their core responsibilities without being sidetracked by technical issues.
Improve system performance and reliability
Over time, process optimization and the knowledge gained from our team proactively prevent issues from escalating into major problems.
Report issues with little effort in the Customer Portal
We make it easy to submit system tickets via the DataBank Customer Portal or access the knowledgebase for answers to problems resolved in the past.
OUR EXPERTISE
A few of our technical support options
OnBase Certified Installers
We have a 360-degree view of the ins and outs of OnBase.
Workflow
Creating, modifying, and troubleshooting OnBase workflow implementations.
WorkView
Architecture and configuration techniques for OnBase WorkView.
Document Imaging
From standard scanning to Capture Process Design, we do it all.
Agenda Minutes and Manager
Our engineers can support you in automating the entire meeting process.
The DataBank Cloud
We fully support OnBase in the cloud by ensuring your systems run smoothly and address any issues promptly.
Care+ 24/7 support
OnBase clients can add 24/7 production support for OnBase Certified Administrators, which allows us to monitor the overall health and performance of your system at all times.
INSIGHTS
Dig into the future of the IT workforce.
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Get support for your OnBase today!
Talk to an OnBase expert
Chat with one of our experts to learn more about what support we offer.
Fully supported OnBase in the cloud
Did you know OnBase clients hosted in The DataBank Cloud receive 24/7 monitoring and support?