Do you have an ECM or Advanced Capture solution, but are unsure of what administration and maintenance tasks you should be taking relating to your database? Are you asked to provide configuration or productivity reports from your solution? Maybe you are responsible for the database administration or business intelligence in your organization or are interested in learning about maintenance options, performance tuning, and making sure your disaster recovery plans are in check.
If so, there’s still a lot of questions to be answered after an implementation, such as “What is my ROI?” and “How can I further improve business processes?”
You can have the most awe-inspiring business process optimization technology in the world, but if you aren’t measuring the effectiveness of your new solutions, you’re only reaping half the benefits. There’s a lot of information to be gained by running reports on your processes – you can tell what parts of your operations need more work, take advantage of business trends and opportunities, and measure ROI, and that’s just the tip of the iceberg. Reports help you to monitor the overall health of your business by measuring your productivity and keep you prepared for audits by alerting you of any non-compliance issues. They’ll also allow you to identify and prevent bottlenecks in your processes and get down to the core of any issues you have.
While the benefits of running these reports are clear, sometimes actually obtaining the information is a chore. Thankfully, enterprise content management solutions have a built-in reporting system that’s easy to use and allow users to self-serve data instead of having to involve IT staff. ECM reporting tools come with an abundance of stock reports involving security, storage, usage, productivity, and many other areas as well as the capacity for more technical users to run custom reports. These tools grant you access to real time information as well as take the burden of generating requested reports off your IT staff.
For more information on enterprise content management, download our Ultimate Guide to ECM below!
