Unless you have your eyes permanently glued to the Olympic Games, you’re probably aware that Delta has had a tough week on the runway. So tough in fact, that their airplanes have barely even seen the runway. On Monday morning, Delta had a massive computer outage at their main data center in Atlanta that has stretched all the way into Thursday, cancelling and delaying thousands of flights across the nation.
This outage is causing a major uproar among customers and it’s also costing Delta BIG money – Not only on resolving the issue, but also on easing customers’ frustrations by issuing each passenger at least $200 worth of travel vouchers. All of this and it’s still unclear as to how this disaster will impact the future of Delta’s multi-billion dollar company.
Who (or what) is to blame?
Outdated technology and legacy systems! You’d think that in 2016, a year where business and technology have become very integrated, that major organizations would have backup centers and multiple data centers that could keep all their functions running smoothly, even when havoc breaks out. But unfortunately, there are still many organizations that don’t take necessary precautions until data centers are completely shut down, causing widespread panic.
The answer to Delta’s problems lie in the cloud. Using cloud document management provides organizations with centralized, integrated, and dynamic data that weaves itself throughout daily processes.
From a security standpoint, cloud document management can:
- Ensure disaster recovery: Data redundancy, audits, and disaster recovery controls can be set up in the cloud so data always stays secure.
- Provide premium security: Data centers should always be monitored 24/7 by a Top One provider.
- Securely backup data: It is best practice to replicate and store valuable data in three separate, secure locations to ensure preservation under any circumstance.
Although this is the biggest outage, Delta is not the only major airline that has dealt with this problem. Southwest and United are among the other major airlines that found fault in their business processes. No one should be next, but with new outages reported weekly, someone will be. With headlines like these popping up left and right, it has become paramount to permanently move to the cloud and ensure you have an effective business continuity plan.
For more information on how our cloud offerings can save you from disasters such as this, check out our Cloud Solutions for Disaster Recovery Document or connect with one of our business process experts below!