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Your process still runs on paper? We pick it up, on a schedule, and turn it around inside your SLA.
Your working process still depends on physical documents. They pile up at your site, and we collect them directly, on our own pickup network, daily in some markets.
The situation
Someone collects it, sorts it, decides where it goes and walks it there, not the job they were hired to do. Claims, appeals, enrollment and permits all wait on that one step before anything else can happen, and the volume doesn’t care whether that person is out sick or the team is two people short.
Why Day-Forward
We are not billing by the box and walking away. We own the timeline, the quality, the security of the conversion and the disposition of your originals afterward.
100% SLA adherence on fraud-related communications, major healthcare payer.
Every image goes through validation twice: on screen as it is scanned, then in a readability review after capture. Trained staff handle anything that does not scan cleanly the first time.
Heads-up scanning and thumbnail review on every job, with sampled or full page-to-image review available.
What makes this ours
Vans and trucks running into major metros including New York City and Washington, D.C. Not a carrier, not a mail forward. Our people and our vehicles.
Committed against your process SLA, not ours, and agreed at scoping. Our largest healthcare payer client runs on one of the fastest turnarounds we operate.
Custody is documented end to end, so you can locate and pull any record at any point in the process.
Where it fits
Healthcare payers
Claims forms, appeals correspondence, provider enrollment paperwork
Insurance
Adjuster reports, policy documents, renewal files
Public sector
Permit and license applications, court filings, vital records requests
Education
Enrollment, financial aid and student records paperwork
What you get
Quality standard
The operator watches each image as it is captured and fixes problems on the spot.
A QC operator reviews every image for readability.
A QC operator compares a 10% or 25% sample of images against the original paper. With page-to-image review, every image is compared.
How it runs
Collection
Scheduled pickup by our own vehicles and drivers, at a cadence your process sets, daily in some markets.
Turnaround
Committed against your SLA and agreed at scoping.
Custody
You can locate and pull a record while it’s with us.
Exceptions
Damaged, non-standard or ambiguous documents route to trained staff rather than holding up the batch.
Coverage
Day shift standard; night shifts available where your turnaround calls for it.
Your team
A dedicated project manager owns delivery. A dedicated account manager owns the relationship and the outcomes the engagement was bought for.
Before you talk to anyone
Tells you how much paper you have, inside a plus or minus 10% range. No indexing details, pricing or contact information required.
Run the estimator →Questions we hear
You can, and many teams do. The real question is what it costs to keep doing it, and what happens the week two people are out. A dependable, no-end-date process means the backlog never gets the chance to form.
We price Day-Forward as an ongoing managed service, not a one-time conversion. Where it costs more than a basic bureau, the difference is work performed in our own high-security facilities, under a documented chain of custody your compliance team can review.
Turnaround is committed against your process SLA, not ours, and agreed at scoping. Our largest healthcare payer engagement runs on one of the fastest turnarounds we operate, against a pipeline of roughly 176,550 letters a month.
There are three paths: secure destruction after an agreed hold period, which is the default; return to you; or storage for an agreed term. Disposition is a choice you make, not something that happens to you.
Where this connects
Extracting, matching and classifying what’s inside your documents is Refine work, a separate DataBank category. Same security standards as every Intake engagement. See the full detail on the Document Scanning Services page.
Explore RefineStart the conversation
Tell us what your process looks like today, and we’ll scope a pickup schedule around it.
Connect with an expert