From Insights to Action: DataBank’s Takeaways from CommunityLIVE 2025

At this year’s CommunityLIVE, one message stood out clearly: organizations are no longer just managing content—they’re transforming it into intelligence. In our recent webinar, “From Insights to Action,” DataBank leaders explored how Hyland’s new Content Innovation Cloud (CIC) represents a major step forward in this evolution.

More than a new platform, CIC marks a shift in how organizations access, enrich, and activate their unstructured content. It’s not about replacing what works today—it’s about expanding what’s possible tomorrow.

Redefining the Relationship Between Content and Intelligence

The Hyland Content Innovation Cloud (CIC) is a unified, cloud-based platform designed to bring artificial intelligence (AI) to enterprise content management. It enables organizations to connect to existing repositories—such as OnBase or SharePoint—through content federation, making it possible to apply AI-driven tools to data wherever it lives.

In the words of Dawn Sophia, Solution Architect at DataBank, modernization isn’t about replacing legacy systems—it’s about enhancing them. That philosophy sits at the heart of how DataBank approaches the Hyland Content Innovation Cloud (CIC).

By creating a federated foundation, CIC allows businesses to layer on powerful tools like Hyland Knowledge Discovery, enabling them to ask natural-language questions and receive insights drawn directly from their organization’s content. Instead of digging through documents, users can surface meaning from data that was once locked away.

From Excitement to Execution: Building an AI-Ready Foundation

For DataBank, the opportunity isn’t just in the technology—it’s in helping clients approach it with purpose. Our leaders emphasized that the most successful organizations will be those that approach AI enablement strategically, not reactively.

Three key actions emerged:

1. Inventory your content and security. Most organizations already have a gold mine of data within OnBase. Understanding where that content lives—and how it’s secured—sets the stage for responsible AI enablement.

2. Invest in education. Aligning IT, business, and AI teams ensures that AI strategy isn’t siloed but shared.

3. Roadmap the future. Start small with use cases that prove value and scale them deliberately.

Aaron Fryzek, Technical Account Manager, reminds organizations that AI adoption is not a one-time event but a continuous evolution of governance and systems.

Federation: The Bridge to Modernization

Jonathan McKernan, Director of Professional Services, reframes federation as the true bridge between legacy and innovation—a strategy that reduces migration risk while accelerating modernization. Traditional migrations are often “big bang” efforts—moving terabytes of data in one massive project. Federation introduces flexibility, allowing organizations to connect to legacy repositories, validate content, and migrate at their own pace.

This approach reduces risk, speeds up access to information, and lays the groundwork for AI-driven insights—without disrupting existing systems or workflows.

In other words, modernization doesn’t have to mean reinvention. It can be incremental, intentional, and aligned with business priorities.

Keeping Humans at the Center of AI

Throughout the conversation, one theme remained constant: AI should enhance human decision-making, not replace it.

Tools like Knowledge Discovery and Hyland’s emerging agent framework are designed to handle routine, data-driven tasks—freeing people to focus on strategic, higher-value work. These “agentic” processes can help validate information, surface recommendations, and improve efficiency, while still keeping humans in control of final decisions.

For Adam Herrmann, DataBank’s Chief Revenue Officer, AI’s purpose is clear: to make teams and customers smarter—not to make humans optional.

A Shared Vision for What’s Next

CommunityLIVE 2025 underscored a clear shift in the market: content is no longer just an operational asset—it’s a strategic one. The Content Innovation Cloud (CIC) represents an opportunity for organizations to bridge their legacy investments with emerging AI capabilities, while maintaining control, security, and context.

At DataBank, we’re helping customers take that first step—through readiness assessments, roadmap sessions, and pilot programs that deliver measurable value quickly.

The future isn’t about choosing between cloud or on-premise, OnBase or CIC. It’s about integrating the best of both worlds to drive intelligent transformation.

Ready to Start Your CIC Journey?

If you’re exploring how to make your content AI-ready or want to see how CIC can fit within your current ecosystem, connect with your DataBank account team. Together, we’ll turn insights into action.

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