Article written by Stephanie Onofri
Matt Kenseth’s ability to precisely navigate his car while racing in rainy conditions at speeds approaching 200 mph, enabled him to cross the line first at Chicagoland Speedway a few weeks ago. Oddly enough, handling insurance claims requires much precision and speed as well.
Precision and Speed
When filing claims, it is imperative that staff accurately record and input all information. When staff enter the wrong information or leave information out, they create more work for themselves and others down the track because someone else will have to spend time correcting the mistakes. The staff’s lack of precision results in slower processing speeds.
Processing speeds also decrease when staff has difficulties finding the necessary documents. They have to shuffle through filing cabinets or search storage rooms to find the documents; these documents are rarely, if ever, readily available electronically.
Low customer satisfaction is a dangerous consequence of slow processing speeds. When customers have to wait hours or even days to have their claims questions and concerns answered, they become disgruntled and might consider looking for a new provider.
With an Enterprise Content Management (ECM) solution, though, insurance companies can make a beeline for victory lane by ensuring reliable precision and speed by:
- Providing a system that can be used company-wide
- Delivering instant access to information and supporting documentation from the office and home
- Ensuring consistent claims processing and handling so customer satisfaction remains high
- Integrating with existing claims applications for quick document retrieval
Your Pit Crew
Not only do ECM solutions deliver these advantages, they also provide a great pit crew, your technical support. Our technical support staff will help you along every step of the way from initial implementation to staff training. These experts invest weeks of their time into your company’s success by providing support.
Get Back in the Race
Switching lanes to an ECM solution could be just what your company needs to get back in the race. Drive your claims with speed and precision! For more information, download our Ultimate Guide to ECM below!