Hyland’s AI Transformation: From Content Storage to Intelligent Automation

For decades, Hyland has been one of the most trusted names in enterprise content management (ECM). Now, it’s stepping into a new era — one defined by AI, intelligent automation, and semantic understanding.

Through innovations like the Content Innovation Cloud (CIC), Hyland is transforming content from a static repository into a living, connected knowledge ecosystem. But technology alone doesn’t deliver transformation. To unlock its full value, organizations need a partner who can bridge bold innovation with real-world execution.

That’s where DataBank IMX comes in. With deep expertise in OnBase and decades of experience as a Hyland Platinum Partner, we help organizations translate Hyland’s AI roadmap into measurable, responsible outcomes.

What Hyland’s AI Shift Really Means for OnBase Customers

For years, ECM systems served as digital filing cabinets — secure and structured, but underutilized. The rise of AI-powered content management changes everything.

Hyland’s new tools bring intelligence to the heart of the content ecosystem. With Knowledge Discovery, Knowledge Enrichment, and Intelligent Document Processing, organizations can now:

• Extract meaning from decades of unstructured data

• Find precise answers through semantic search instead of keyword matches

• Automate workflows with event-driven AI triggers

These capabilities turn passive data into insight, context, and action — all inside the same OnBase environments organizations already trust.

But there’s a catch. Without clean data, governance frameworks, and clear use cases, even the most advanced AI won’t deliver its full value. That’s where readiness becomes everything — and where DataBank starts first.

Readiness Before Transformation: DataBank’s AI-First Framework

At DataBank, we’ve seen firsthand that AI success starts with structure. Before automating anything, we help organizations:

1. Assess content readiness — understanding what data they have, where it lives, and how it’s governed.
2. Clean and classify unstructured repositories to make information AI-usable.
3. Identify use cases that balance quick ROI with long-term scalability.

Our clients don’t start with a shiny new tool — they start with clarity. Then we layer in Hyland’s AI capabilities with confidence and compliance.

Understanding the Content Innovation Cloud (CIC)

Hyland’s Content Innovation Cloud is the backbone of its AI transformation — a modular, connected platform that links OnBase, SharePoint, Alfresco, and other repositories through a unified digital fabric.

CIC is where AI and ECM converge:

• Knowledge Discovery helps organizations locate information across repositories with context, not just keywords.

• Knowledge Enrichment adds metadata and structure automatically, improving compliance and findability.

• Automate introduces low-code workflows that respond to events in real time.

However, not every component is at the same level of maturity. Hyland’s Agent Builder, for example, is promising but still developing. Similarly, Hyland’s native IDP is improving but can be cost-prohibitive in early-stage deployments.

That’s why DataBank helps organizations take a pragmatic approach — adopting the right CIC components at the right time, and integrating proven alternatives like PageIQ where it makes sense.

Our approach isn’t “buy everything new.” It’s “optimize what you already own — then expand intelligently.”

Optimize Before You Automate

AI doesn’t always mean starting over.
For many organizations, the fastest path to transformation is getting more value from their existing OnBase environments.

Through our Solution Optimization Services (SOS), we review configurations, uncover inefficiencies, and implement underused features already available within OnBase.
The result?
Faster systems, smarter workflows, and immediate ROI — without replatforming or disrupting daily operations.

Optimization becomes the foundation for responsible, scalable AI adoption.

Why DataBank IMX Is Hyland’s Preferred Partner

When the future moves fast, experience matters.
DataBank has been implementing, optimizing, and supporting Hyland solutions for more than two decades — across industries like healthcare, finance, education, and government.

We bring:

• Practical strategy: Identify use cases that matter most.

• Seamless integration: On-prem, Hyland Cloud, or hybrid environments — we’ve done it all.

• Responsible AI: Governance, fairness, and explainability come first.

• Proven results: From multilingual invoice processing to intelligent claims automation, our success stories span industries and geographies.

We don’t just deploy technology; we help organizations evolve responsibly with it.

Looking Ahead: AI With Purpose

Hyland’s transformation is more than a product release — it’s a vision for a smarter, connected digital enterprise.
And DataBank’s role in that ecosystem is to make sure that vision translates into results: faster decisions, more efficient workflows, and confident compliance.

AI isn’t the future — it’s the framework for how we’ll manage, understand, and act on information from here on out.