Program Management
Putting strategic planning to work.
It’s easy to get lost in the details and not see how your tasks and projects are connected and working together. Project management is needed when you have one specific project, but it’s not always enough to help you truly move the needle. Program management takes things a step further, with a dedicated program manager focused on helping you achieve your overarching objectives by managing a series of related projects. Program managers bring their business acumen to coordinate critical paths, evaluate your goals and where you are on the path to maturity, and elevate strategic decision-making.
Pain Points
No Strategic Alignment
Program managers will work with you to first determine if your projects align with your organizational goals and objectives. This partnership is designed to support what your organization needs and put a focus on maximizing value using innovative technological solutions.
Program (Mis)Governance
Our experts have experience with multi-project oversight and cross-project coordination to ensure everything your organization releases aligns with your goals. With change control and management processes in mind, our program managers will also manage stakeholder communication to guide them to quick and accurate decision-making.
Shaky Execution
The execution of your projects is a make or break for your organization and our program managers will be there through it all. This includes program and project reviews, resource alignment, task management, solution demos, user acceptance testing and feedback, and risk and issue management. The combination of these tactics will ensure your project is launched to your standards, without the fear of complications.
Management Methods and Tools
Your program manager knows the best practice for implementation and is also your resource when it comes to using Salesforce & Service Console. This will help you keep up with project planning, status reports, customer surveys, and time reports.
Fragmented Communication
With one dedicated program manager acting as the hub for all things related to the programs in progress, communication flows through this hub, cutting down on confusion and keeping you and your team up to date on the latest developments and results.
Everything is a Priority
How to keep your team focused when new projects are competing for their time and attention? Simple – you bring in help. Keep your team focused on the priority work that drives the business, and partner with an expert to deal with timelines, project status, and reporting back.
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