Proactive OnBase support, monitoring, and reporting
If you’re looking to stabilize and discover problems before they become real problems, this plan includes basic support plus monitoring and reporting. Perfect for teams who want to proactively protect OnBase.
Monitor database performance and reporting
Management of existing processes:
DIP, DRIP, COLD, EDI,
Barcodes, OnBase forms, &
Workflow process queues
Monthly solution and system usage reporting
File storage system monitoring
See how a major U.S. food and beverage distributor was able to resume servicing their end users with OnBase through the support of Amplification Services Admin.
“In terms of overall numbers, we've been able to manage it down to typically under five tickets at any given time. So we're basically closing these tickets out, getting things resolved, helping them stay on top of things and keeping their internal customers happy…and there isn't a big backlog of items that people are waiting for for a resolution on.”
Lou Bregou, Sr. Project Manager, DataBank