Health & Human Services
Automate what you wish you could delegate.
The pressure to deliver has never been higher for health and human services agencies. Your constituents count on you for efficient case resolutions and a constant supply of public health information, all while maintaining a safe and contactless distance. When the burdens of outdated processes drastically slow down your case management and ultimately leave you behind in managing your workload, automation can help you focus on the work that matters. It’s time to spend less time battling outdated and labor-intensive processes and more time directly addressing the specific needs of the families and individuals you serve.
Disorganized Case Management
Disjointed systems can have a major impact on both your citizens and employees by causing service delays, user friction, and a poor overall user experience. Consolidating your systems allows for increased employee collaboration across multiple channels. This creates a single source of truth for your constituent information and eliminates time spent on manual search and retrieval.
Poor Accessibility
Now more than ever, we recognize the importance of providing safe and secure system access for your employees and constituents, no matter where they may be. Create online web portals and user-facing forms so your citizens can make requests online, bypassing the clutter of paperwork and freeing up your phone line. Once you’re able to collect information digitally, you’re able to implement automation for many of your routine tasks, mitigating the risk of human error and helping your team save time.
Automation Hesitation
By investing in automation, you will be saving your agency money by eliminating costly errors that come from instances like incorrect data entry or lost or misfiled documents. Constituent requests can automatically be pushed through an automated workflow that maintains government-level compliance while preserving their information in a digital system. Your system will not only give your constituents faster service that is available 24/7, but also gives you the power to gain visibility into your processes, cut costs and scale your solution as citizens’ needs evolve over time.
Security Concerns
Above all, the individuals and families you serve need to feel they can trust your agency. Having confidence in your processes and your data security plays a role in building that trust. Centralized data and secure hosting, like a cloud hosting solution, are ways you can drastically reduce the risk of compromised or lost data. Look for solutions that provide 24/7 real-time threat detection as well as the accessibility and customer support you need to decrease your overall incident response times.
Featured Insights
High Quality Services
Modern citizens expect modern services. Utilize features like online web portals, user-facing forms, GIS and more to strengthen your constituent’s digital experience.
3 Technology Trends for Health & Human Services in 2022
Learn how adopting new processes might be your solution to efficiently addressing the critical needs of the families and individuals you serve.
Transformation Programs
Working with DataBank allows you to transform your agency with confidence by using modern technology to create visibility, deliver services more efficiently, and lower your costs.
Automate Processes
Streamline backend processes with workflow automation to eliminate manual errors, lower operating costs and make your agency more efficient.
Eliminate Paper Processes
Remove paper processes to increase constituent accessibly and decrease case resolution response time.
Artificial Intelligence
Use AI to automate manual tasks, giving your employees more time to focus on what truly matters-serving your constituents.
Total Experience Strategy
Total experience strategy aims to create a better and more holistic experience for your constituents from start to finish.
Client Community
