Department of Transportation
Create a new legacy.
Departments of Transportation and transit authorities share the goal of improving the traveler’s experience and providing a safe means for constituents to connect. But behind closed doors, your legacy system and outdated processes might be causing you your own internal disconnect with inaccurate data, time-consuming manual tasks and interdepartmental silos.
If you can relate to this, it might be time to augment or replace your legacy system with modern infrastructure and processes that drive operational efficiency, employee collaboration and user experience, all with top security in mind.
Pain Points
Outdated Paper Processes
Permits, inspection paperwork, and contracts – the list goes on – can seem endless. By using electronic forms to accept information digitally, you’re able to stop the paper trail and provide a much faster and more efficient user experience. Your user-facing forms can be submitted electronically by your team in the field, complete with electronic signatures, or can be used by constituents through an online self-service web portal to expedite their request resolution time.
Manual Tasks
Transportation agencies need to be able to respond to real-time traffic and road-related issues, not managing processes that are supposed to help your team work more efficiently, but are often burdened with outdated manual processes that slow them down when it comes to data entry, search and retrieval. If you’re burdened with outdated manual processes that drain your time and resources, automation tools like Workflow or robotic process automation (RPA) foster productivity and lead to happier employees.
Outdated Legacy Systems
Many legacy systems weren’t designed to handle the volume of data that is now being created on a daily basis, making it difficult to make data-driven decisions and nearly impossible to achieve full visibility into your information. Replacing or augmenting your system with modern IT infrastructure, like the cloud, allows you the flexibility to scale as your citizen’s needs fluctuate, streamline data capture for faster customer service, simplify your system for better user experience, and advance your data security to reduce IT risk.
Lack of GIS Integration
Location plays an important role when it comes to managing your transportation infrastructure, and using a system that integrates with GIS mapping technology allows you to activate your maps as a component of retrieval, rather than manually searching through your database. This integration is included with OnBase, but we offer custom integrations for OnBase customers who have additional data parameters, like setting a radius, or for customers who have other content management systems that don’t currently allow integration.
Security Concerns
User experience and accessibility might be a primary goal, but we know that with government information, maintaining privacy and security is crucial to maintaining constituent trust. With DataBank as your partner, you can feel confident that your data is secure with our ISO 27001 and SOC2 Type II certified data processing centers as well as 24/7 real-time threat detection. Adding centralized data and secure hosting, like a cloud hosting solution, to your legacy system are also ways you can drastically reduce the risk of compromised or lost data and automatically document your data flow to fulfill your agency’s regulatory requirements.
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