OnBase ECM Services
Managed Services
Less burnout. More breakthroughs.
DataBank’s Managed Services are purpose-built for OnBase by Hyland, giving you expert-led support that plugs directly into your team. Whether you’re battling ticket backlogs or ready to modernize your infrastructure, we offer flexible models that help you reduce burnout, stabilize your platform, and accelerate ROI—without expanding your headcount.
From tactical triage to long-term transformation, we manage the day-to-day so you can focus on what’s next.
Expert-led OnBase managed services built to scale with you.
From Ticket Triage to Transformation
Choose the right level of OnBase support for your system, scale, and goals.
Admin-as-a-Service
Essential OnBase admin support
- User and role management, password resets, and security upkeep.
- Basic configuration (doctypes, DIP/DRIP, scan queues).
- First-line troubleshooting and DataBank Portal access.
- Limited to day-to-day admin tasks and basic support scope.
Managed Services
Full-service, co-managed OnBase support
- Includes Admin-as-a-service plus roadmap planning.
- Custom dev, Unity scripting, 3rd-party integrations (ERP, HRIS, CRM).
- Role-based training, exec reviews, and a full OnBase-certified team.
- Full deployment: discovery to go-live.
Why DataBank
Not all OnBase partners are created equal.
| What Matters Most | DataBank | Typical Alternatives |
|---|---|---|
| Platform Focus | Purpose-built for OnBase by Hyland | General ECM or IT support |
| Flexibility | Month-to-month that scales with your needs | Long-term only |
| Support Model | Embedded, U.S.-based experts | Offshore or tansactional |
| Hosting Options | Services adapt to your environment | Hyland-only |
| Compliance Expertise | SOC 2, HIPAA, FERPA, FISMA, CJIS, PCI | Limited |
| Depth of Service | Dev, RPA, BI, automation & more | ECM only |
| Client Fit | SMB to Enterprise | Mid-market focused |
| Scalability | From PageIQ to full outsourcing, we tailor solutions to your goals | Limited |
As a Platinum Hyland OnBase Reseller, We Bring:
• Priority support and roadmap access.
• Advanced certifications and direct Hyland collaboration.
• Trusted experience across thousands of OnBase projects.
Who We Help
Tailored support across your organization.
Technology Leaders
Strategic modernization without adding internal headcount.
- Align OnBase with enterprise goals.
- Improve uptime, risk posture, and compliance.
- Refocus internal IT teams on innovation.
Process Owners
Workflow optimization that boosts performance and satisfaction.
- Automate manual processes.
- Deliver faster service to customers and stakeholders.
- Eliminate system delays and inefficiencies.
Operations & Admins
Reduce the burden without losing oversight or authority.
- Offload backlogs and routine tasks.
- Gain mentorship and support–not micromanagement.
- Maintain visibility and collaboration.
Industries We Serve
Built for high-stakes, regulated environments.
Payors
HIPAA-ready, downtime-resistant, audit-ready.
Government
FOIA, CJIS, FISMA-compliant support for modern public services.
Finance
Secure, audit-ready, and aligned with industry regulations.
Energy & Utilities
Resilient systems and compliance-driven support for critical infrastructure.
What We Support
Beyond the basics, we support OnBase modules and advanced capabilities such as:
Workflow, Workview, Document Composition, Unity scripting.
Integration with ERP, HRIS, and CRM platforms.
Custom development and API-based automation.
OnBase system administration across DEV/TEST/PROD environments.
Optional managed cloud hosting via DataBank Cloud (AWS-backed).
Need More Than Admin Support?
Our Managed Services easily scale into broader transformation work, including:
AI-Powered Document Processing
Workflow & Process Automation
High-Volume Document Scanning
Business Intelligence & Dashboards
System Upgrades, Migrations, & Data Normalization
Advanced Security & Compliance Consulting
The most efficient way to quality data and decisions
Data is extracted and refined from transactional records like invoices, well logs, and government services applications. We classify, organize, and make text-rich content like contracts, policies, and videos searchable, enabling complex queries and advanced insights through retrieval-augmented generation (RAG).
Featured related services:
Simpler data management, security, and governance
We help you centralize and integrate your data across the enterprise so you can more effectively manage and secure your data and be prepared to scale automation across your workflows and processes as your organization grows.
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Turn data into actionable insights and results
We make sure your data isn’t sitting idle and that your organization is empowered to fully utilize it to automate, gather insights, and build better stakeholder experiences.
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Let's Explore Your Roadmap
Tell us where you want to go—we’ll help you get there with scalable, expert-managed OnBase support.