Case Study
From an OnBase Admin Gap to Always On Support
Regional Iowa Hospital
A 220 bed nonprofit hospital in Iowa relies on OnBase integrated with Epic to manage content across departments. When its OnBase administrator transitioned roles, the organization faced a critical support gap that threatened system stability, Epic interoperability, and future development.
Industry
Healthcare
Challenge
A 220 bed nonprofit hospital lost its OnBase administrator, putting Epic interoperability, system stability, and workflow progress at risk.
Results
DataBank embedded a two person OnBase team to stabilize operations, strengthen Epic connectivity, and restart workflow automation across departments.
Solutions
Outcomes
220
2
13
Counties served by hospital
4
Overview
Challenges
Implementation
Embed a Two Person OnBase Team
Stabilized daily operations, assumed admin duties, and established a cadence for tickets, SLAs, and communications.
Build AP Contract Management & Approvals
Implemented an AP contract management module and standardized approval workflow, reducing manual handoffs.
Strengthen Epic Interoperability
Delivered events and import processes to synchronize data across systems, ensuring accurate, timely updates back into Epic.
Monitor Proactively and Resolve Fast
Instituted continuous health checks, error handling, and queue monitoring to keep the environment reliable and users satisfied.
Key Takeaways
Stabilized systems, improved Epic connectivity, accelerated workflow automation, and created a repeatable model for modernization.
Expert Gap Filled
Close expertise gaps quickly with embedded OnBase administrators
Clinical Operations Secured
Protect clinical operations by hardening the OnBase–Epic connection
Workflow Efficiency Boosted
Unlock backlog capacity for AP/HR/HIM with standardized workflows
Sustainable Model Built
Created a repeatable model for ongoing enhancements without disrupting care
Results
Upgrade to OnBase EP5 to broaden system integration and expand contract management capabilities
Extend standardized workflows across more service lines and departments.
Continue managed services to sustain reliability while prioritizing patient-care initiatives.
View Full Case Study
Learn how the regional Iowa Hospital partnered with DataBank to address a critical challenge and deliver measurable results. This case study provides a clear overview of the problem, the solution, and result.
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