| managed services
Less burnout.
More breakthroughs.
Expert-led OnBase managed
services that scale with You
DataBank’s Managed Services are purpose-built for OnBase by Hyland, giving you expert-led support that plugs directly into your team. Whether you’re battling ticket backlogs or ready to modernize your infrastructure, we offer flexible models that help you reduce burnout, stabilize your platform, and accelerate ROI—without expanding your headcount.
From tactical triage to long-term transformation, we manage
the day-to-day so you can focus on what’s next.
From ticket triage to transformation
Choose the right level of OnBase support
for your system, scale, and goals.
Admin-as-a-service
Essential OnBase admin support
- User and role management, password resets, and security upkeep
- Basic configuration (doctypes, DIP/DRIP, scan queues)
- First-line troubleshooting and DataBank Portal access
- Limited to day-to-day admin tasks and basic support scope
Managed services
Full-service, co-managed OnBase support
- Includes Admin-as-a-service plus roadmap planning
- Custom dev, Unity scripting, 3rd-party integrations (ERP,HRIS,CRM)
- Role-based training, exec reviews, full OnBase-certified team
- Full deployment: discovery to go-live
For each new managed services contract
we’ll throw in a free (limited) health check.
The most efficient way to quality data and decisions
Your most important content, whether generated internally or from external sources, needs refinement to be truly understood and useful.
Data is extracted and refined from transactional records like invoices, well logs, and government services applications. We classify, organize, and make text-rich content like contracts, policies, and videos searchable, enabling complex queries and advanced insights through retrieval-augmented generation (RAG).
Featured related services:
Simpler data management, security, and governance
We help you centralize and integrate your data across the enterprise so you can more effectively manage and secure your data and be prepared to scale automation across your workflows and processes as your organization grows.
Featured related services:
Why DataBank
Not all OnBase partners are created equal.
Who we help
Tailored support across your organization
Technology leaders
Strategic modernization without adding internal headcount
- Align OnBase with enterprise goals
- Improve uptime, risk posture, and compliance
- Refocus internal IT teams on innovation
Process owners
Workflow optimization that boosts performance and satisfaction
- Automate manual processes
- Deliver faster service to customers and stakeholders
- Eliminate system delays and inefficiencies
Operations & admins
Reduce the burden—without losing oversight or authority
- Offload backlogs and routine tasks
- Gain mentorship and support–not micromanagement
- Maintain visibility and collaboration
Industries we serve
Built for high-stakes, regulated environments
Payors
HIPAA-ready, downtime-resistant, audit-ready.
Government
FOIA, CJIS, FISMA-compliant support for modern public services.
Finance
Secure, audit-ready, and aligned with industry regulations.
Energy & utilities
Resilient systems and compliance-driven support for critical infrastructure.
What we support
Beyond the basics, we support OnBase modules
and advanced capabilities such as:
Turn data into actionable insights and results
We make sure your data isn’t sitting idle and that your organization is empowered to fully utilize it to automate, gather insights, and build better stakeholder experiences.
Featured related services:
Need more than admin support?
Our Managed Services easily scale into
broader transformation work, including:
AI-Powered Document Processing
Robotic Process
Automation (RPA)
High-Volume
Document Scanning
Business Intelligence
& Dashboards
System Upgrades, Migrations, & Data Normalization
Advanced Security & Compliance Consulting