Case Study
From 180,000‑Report Backlog to AI‑Accelerated Crash Report Processing
State Services Agency
A state services agency responsible for processing vehicle crash reports and sharing data with partners, modernizing intake and validation across multiple systems and vendors.
Industry
Government
Challenge
A state services agency faced a 180,000 crash report backlog as required fields jumped from 14 to 221, straining staff.
Results
DataBank used AI powered capture and human validation to eliminate the backlog, achieve 90%+ indexing automation, and unify records securely.
Solutions
Outcomes
180,000+
90%+
90
Days to peak efficiency
221
Overview
Challenges
Implementation
Adapted to Expanding Data Requirements
Models and validation processes were adjusted as required fields grew from 14 to 221 and prepared for potential expansion beyond 500 without derailing timelines.
Integrated Across Systems and Vendors
The solution interoperated with the state’s collision tracking system and multiple third‑party APIs, eliminating common multi‑vendor blockers.
Rapid Ramp to Peak Performance
The project hit peak processing efficiency within 90 days, ahead of the initial 4–6 month estimate.
Automated Indexing & Consolidation
The program shifted from manual indexing to 90%+ automated field population, consolidating records into one system for simpler search, governance, and reporting.
Key Takeaways
Intelligent automation and validation cleared backlog, achieved 90%+ auto-indexing, accelerated deployment, and created a scalable, unified system.
Backlog Eliminated
Backlog addressed through intelligent automation and validation
Automation Indexing
90%+ automation rate across fields, minimizing manual corrections
Peak in 90 Days
Peak efficiency in 90 days (faster than plan)
Future-proofing
Future‑ready framework positioned to process new forms and scale with evolving needs
Unified System of Record
Single system of record improves visibility, findability, and data‑sharing speed
Results
Extend the same automation to additional form types beyond crash reports
Improve service delivery by accelerating data sharing with state and federal partners
Sustain high accuracy with less manual effort via human‑in‑the‑loop validation
Scale confidently across vendors and APIs without re‑platforming
View Full Case Study
Learn how this State Services Agency partnered with DataBank to address a critical challenge and deliver measurable results. This case study provides a clear overview of the problem, the solution, and result.
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