Help Desk-as-a-Service
Here to help.
IT teams are often overwhelmed with help desk tickets and requests, taking time and resources away from important strategic initiatives. Our technical team can support or fully absorb help desk management to allow you more time to refocus your internal team and key projects.
Accumulating Backlog
IT requests can seem to be never-ending, causing a backlog of requests and decreasing attention on other important projects. Our experts can add extra hands to your help desk or absorb it fully to get you back on track, greatly diminishing the stresses of your backlog and allowing you to focus on other strategic projects.
Poor Employee Experience
Measure and improve your response times off of real and accurate data. Our experts will determine your current system response and pinpoint solutions to improve it. Our goal is to diminish your backlog and lag time to get the quickest and most accurate response.
Inadequate Training
Software solutions can be difficult for your employees to learn on their own, leaving inefficiencies from lack of proper training. Our experts come with great industry knowledge and experience to help train new or existing employees on how to use your systems, improving productivity, and empowering your workforce.
Featured Insights
DataBank’s Technical Staffing Services
With Amp Services, we can provide an expert administrator to run your enterprise content management. We can also supplement your helpdesk or provide full helpdesk support. We offer project or program management, and we can host or manage your infrastructure.
Why Is It So Challenging to Fill Technical Roles in Government?
Learn the top challenges with hiring in the public sector and how you can easily overcome them.
Current Trends in Digital Transformation To Start Adopting Now
Here are some of the top digital trends that organizations are putting into practice now and why.
Top 6 Reasons to Outsource Your Next Systems Administrator
Finding the perfect fit for your open Systems Admin role can be time-consuming and expensive. Here are six reasons to start outsourcing your IT.
The Opportunity of Failure
Does your recollection of a project in hindsight only focus on successes? Rethink your process and learn from missed opportunities.
3 Keys To Successful Program Management
Overcoming the challenges that come with managing interdependencies while simultaneously maintaining focus on achieving the business objectives takes more than just tactical skills like project planning, action item tracking, and managing a budget.
Feast Not Famine: Catastrophic Loss Impacts Insurers’ Ability to Service
Natural catastrophes have emphasized the necessary technologies and actions Property & Casualty insurers need for optimal efficiency.
“Cloud First” and OnBase – How?
The principle behind the Cloud-First strategy dictates that anytime a new IT project, environmental refresh, or technological initiative is in the discovery phase, cloud solutions should always be considered.
The Hidden Dangers of DIY Upgrades
Your investment in IT isn’t an area where you want to cut corners.
4 Ways to Update Your Solution Maturity and Outdated Processes from Home
With busy schedules, keeping up with the constant changes in our world, and the mix of working remotely at home and in the office, it’s easy to push off enhancement projects to your already working solutions.