On-demand administrative OnBase support to keep the lights on.
Sometimes you need additional help in resolving your everyday OnBase issues. Assist is a straightforward support plan where you can reach out anytime as you need us.
Perfect for teams who need to keep OnBase running.
OnBase role and user management in your current environment
Troubleshooting and error resolution
Ticket evaluation and service requests
Basic admin configuration and modifications including doctypes, keywords, scan queue, and DIP jobs
Solution design reviews
Non-production testing and support
“The benefits of having someone in my role is really to free up staff to do more important tasks like Project development. My role handles the smaller issues so they don't have to. I deal with those because a lot of the issues are the same thing. It's a lot of repeat type of issues, and if somebody is developing a large project or working on a large project, they just don't have the time to deal with the little issues that come up on a day-to-day basis.”
Greg Kuebel, OnBase Support Engineer, DataBank