The City and County of Denver has been a valued customer of DataBank, a Nintex partner, since 2016 having built over 148 production forms and 14 Nintex workflows as well as implementing a large SharePoint and Microsoft teams solution. In May of 2020, the City and County of Denver completed an impressive solution in response to the COVID-19 pandemic that included 70 custom Nintex Forms and 10 SharePoint workflows built over the course of three months.
On Friday, March 13, 2020, Denver’s Emergency Operations Center (EOC) faced an emergency—of its own.
City officials sent workers home knowing that most of them, including those on the EOC, wouldn’t be coming back on Monday, as part of the government’s stay-at-home response to the COVID-19 pandemic. The City and County employ more than 11,000 people across 50+ business units, and its EOC is made up of 100 total members with representatives from across the city.
How to keep most of an EOC’s shift of 100 members working to ensure public safety when every tool and process they relied on was physically in a 1,000 sq. ft. facility to which they would no longer have access. With the help of the right technology, Denver’s Technology Services department succeeded.
“Our ability to digitize these forms has been key in keeping the EOC running during the pandemic.”
Evan Pfaff, Digital Transformation Engineer, City and County of Denver, City and County of Denver
Denver’s Technology Services department set up a Microsoft Teams site to serve as an online EOC in which workers could communicate and collaborate. It was a great start, but there were still workflows that were dependent on moving some 50 pencil-and-paper forms from desk to desk in processes that could each take up to seven steps. The team wanted more customization than it could get from InfoPath, and just using SharePoint as a repository for Word docs was likely to result in the templates getting inadvertently overwritten.
Fortunately, Denver’s Technology Services department had experience with Nintex and knew it could provide the solution they were searching for. Over the weekend, they digitized 20 forms using Nintex Forms, and quickly brought that number up to 65 over the three-month activation.
The swift activation of the virtual EOC has not only allowed Denver employees to be productive, but it also keeps them safe as they don’t need to report to a physical office to respond to an emergency. With Microsoft Teams and Nintex Forms they can be effective and even more productive from the safety of their homes.
Our ability to digitize these forms has been key in keeping the EOC running during the pandemic.
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