“You are about to enter another dimension, a dimension not only of sight and sound but of mind. A journey into a wondrous land of imagination. Next stop, the Twilight Zone!”
Imagine a world where everything is digitized and linked through a defined workflow. Departments can access files across the company without a second look. CFO’s can pull reports from the cloud and rely on the data to make integral business decisions.
This may sound like the Twilight Zone to you now…but according to our own 2018 State of the Industry: Digital Transformation report, we’re actually much closer to this reality than you’d think.
Not only did we hear it from customers but we also found ourselves internally asking, what are other industries doing? What was their main goal when they decided to go digital? How far have they actually made it? So we decided to stop thinking about it and just ask.
We rounded up a group of customers across 7 different industries, 7 departments, and 8 various roles and asked them to participate in an anonymous survey on digital transformation. In exchange for complete honesty and full transparency, we were offering a real look into the state of digital transformation.
Challenges to Undergoing a Digital Transformation
When 24% of respondents said that their biggest challenge was educating a workforce that was not digitally-minded, we weren’t that shocked. Above getting the funding to go through with a project or getting the right people on board to approve it, the challenge that really sticks in everyone’s minds at the end of the day is the lack of a digitally-minded workforce. Why is that?
After developing this complex solution, spending weeks or even a year fluffing it out and making it just right, seeing it fail or get off track on the final rollout can be a real blow to your excitement. But it’s new and the staff, as much as it was more difficult, has done it one way for years and years. So what do you do?
Appoint An Internal Advocate
Getting your organization back on track starts with an internal advocate. Identify that person early on and make them your point person to field questions and concerns and reassure everyone that this is a good thing. Select an employee who…
- Is already technically savvy
- Is fully on board with these new processes
- Is willing to lend an extra hand and help their fellow co-workers through the implementation
Strategic Goals Over the Next Three Years
One of the most compelling facts in this industry report came from this question. 22% said their goal was to automate additional processes, 16% said it was to eliminate an old legacy system but some other respondents took it a step further.
9% of those we surveyed all wrote in an answer that we never even considered including. Over the next three years, these organizations are focusing on how they can take advantage of digital processes to develop employee engagement programs, increase access to training, and improve overall employee health.
While this is certainly a potential benefit to digital transformation, a few years ago, this was rarely something we saw listed as a major goal. For example, one respondent wrote that their goal was to, “engage and encourage more employees in being more aware of our mental health to better achieve community health”.
How can digital transformation help?
- You can develop an online community to keep employees engaged even from remote locations or smaller departments
- You can create more accessible explanations of benefits and mental health resources in an HR portal
- You can open up the conversation and promote cross-departmental engagement by linking processes and integrating systems
If there’s one takeaway to get from this report, it is that the possibilities with digital transformation are endless and organizations are realizing more capabilities and growing every day.
So maybe we’re not entering the Twilight Zone after all! Organizations are latching on to digital transformation and running with it. We’re almost there and the future is looking bright. By 2019, how far will we have come then?
To see where organizations said they are with cloud implementation, mobile applications, tackling siloed data and more, download the free 2018 State of the Industry: Digital Transformation report!