It is 4:30 P.M. on Friday and I’ve mentally transitioned to the beginning of a volatile weekend of golf. But still, I have enough bandwidth to compute a rather coherent thought about Digital Transformation (DT). Let’s call it an epiphany.
Needing validation of my thinking, I quickly slacked my colleague the following message – true or false – continuous improvement is greater than digital transformation? “That’s a true statement”, she replied.
Digital Transformation is not a new term and when properly executed, delivers several business process improvements and competitive advantages to a company. In the wake of a global pandemic, many business leaders have decided to dust off their digital transformation strategies and give it another try. We have to rethink the way we do business. We need to go digital…
Benefits of Digital Transformation
- Efficiencies gains across your business processes
- Ability to offer a greater customer experience
- Unfair competitive advantages over your competition
- Informed decision making and collaboration
- Increased profitability
However, far too often organizations focus the majority of their time and resources on ongoing digital initiatives but neglect the transformation portion of their strategy. Automating a few manual processes with digital technologies falls measurably short of being transformative. To be transformative, business executives should think digital but look beyond it to continuous improvement.
Continuous improvement (CI) is an ongoing effort to improve your product, your services, and your processes. It is a constant pursuit of excellence. Adding the calculus of CI to your digital transformation strategy will position your company to achieve GREATER gains from going digital. CI is the responsibility of everyone in your organization to constantly re-examine and measure your digital initiatives for optimal improvements and gains.
Digital transformation is more than just dropping in the latest technology. Your DT strategy should be implemented within a CI framework to truly drive transformative innovation across your company. A CI framework that clears a path at that critical intersection for business units and IT to create opportunities for – transparency, collaboration, and autonomous contributions all pointing towards your transformational goals.
Benefits of Digital Transformation Inside of Continuous Improvement
- Greater efficiencies gains across your business processes
- Increased ability to offer a greater customer experience
- More unfair competitive advantages over your competition
- Powerful informed decision making and collaboration
- Significantly increased profitability
Additionally, a company’s digital success and maturation will be achieved through selecting and implementing powerful digital technology platforms like Nintex and other process mapping tools that can support major paradigm shifts and the flexibility for ongoing incremental improvements. Continuous Improvement!
I am certain that Fibonacci (Italian mathematician) would be far less excited about my mathematical discovery but I conclude that CI > DT.