State Housing Authorities have a tremendous obligation to support their state’s most needy families. Serving families with respect, speed, and human kindness is a challenge caused by the sheer volume and the use of outdated, document driven processes. Similar challenges exist with managing wait lists and field inspections. If your team is experiencing similar issues, there is a cost effective approach to transform your operations and correspondingly the way your team delivers service.
Housing Authorities are improving outcomes by leveraging Business Process Automation solutions to transform service at every level. Speed, accuracy, family’s visibility into statuses, all the way through improved reporting and the use of dashboards to manage by KPI’s are a few of the benefits Housing Authorities are realizing. But the real benefits can be seen by the families. Less paperwork to complete. Proactive communication from the HA provides the insight needed to reduce stress. Reduced frustration as the need to call for updates is eliminated. And the list goes on.
BPA Solutions for State Housing Authorities:
1. Eliminate lengthy and unnecessary processes
Allowing the public to obtain eligibility forms online is the first step in the right direction when it comes to improving community service. Not only is it quick and easy, but it also allows you to better manage the limited time you have to work with constituents.
Making forms available online can help:
- Cut employee hours and increase annual savings
- Save constituents time from making unneeded trips to your office
- Improve constituent service by speeding up business processes
- Ensure compliance and ease of audits
2. Capture content ONCE
There’s no need to shuffle through report after report within multiple file cabinets to find information. Once content is collected either electronically or through scanning, it’s integrated into the system workflows. With access to information at your fingertips, you can make the best decisions for your clients in the quickest amount of time.
Our affordable housing solutions allow your agency to efficiently deliver programs and easily provide referrals. You also don’t have to worry about training, because our solution merges with systems that staff are already familiar with for easy adoption.
We make it easy to meet compliance requirements with automated retention and pre-audit sampling of program files. When staff is working within the system, we show them relevant documentation as well as required documentation that is still missing, so you can fill in any information gaps.
3. Improve transparency to keep funding secure
Do more with less staff. With centrally located information you can see everything clearly. For example, you can provide documents to an auditor in an instant, so you’ll never miss a deadline because paperwork was forgotten on someone’s desk!
With complete transparency comes great benefits! Now your staff can forget the tedious tasks that come with file cabinets and instead focus on finding the right candidate for the right housing services. Finding the right candidate also means building managers have better tenants and employees can detect fraud earlier.
Giving back to the community just got so much easier! With DataBank, you can improve community service with transparency and reduced risk. For more information, download our case study below to find out how Seminole County implemented document management technology to improve efficiency and reduce expenses across the organization.