You may have seen our recent press release announcing that for the 11th year in a row, DataBank was awarded the Diamond Support Partner award, as well as the Platinum Level Partner award. Each year, we work hard to surpass our goals and keep up with the standards that OnBase by Hyland, and we ourselves, have set.
Receiving this honor once again is another reminder that putting people and customers first pays off. While there is a lot that goes into becoming a Hyland Diamond and Platinum partner, some specific goals stick out.
Training: Making sure that OnBase customers are working with highly qualified specialists is a major priority for Hyland. That’s why our team is not only highly trained but we also offer the most years in combined experience than any other OnBase service provider. So while also keeping up with the latest OnBase training programs and certifications, our expert team pushes each other to learn more and share their years of knowledge.
Customer Satisfaction: Receiving these awards is largely dependent on customer retention numbers, the percentage of customers using the current software release and new customer acquisition. At no point can you give up on one of your customers. It’s our job to make sure that each person working with us feels like they are meeting their own goals, working on the best systems and being listened to by our team.
Support: Another major factor in these awards is the amount and level of support you can provide. Our support team is available online, by phone and by email ready to work through any issues our customers are experiencing. We also offer a completely complimentary online support center which contains common solutions, compatibility guidance and technical bulletins that can be sent right to your email.
Maintaining a family of 800+ OnBase customers while meeting the highest standards Hyland asks for, is a huge honor and one that we admit to working very hard for. Partnering with the best-in-class platform allows our team to drive change in organizations across the country. That, combined with our commitment to our customers, is what helps us stand out.
Whether the need is workflow, case management or content management and sharing, simplifying our client’s lives and business is made easier with OnBase and DataBank together. Chuck Bauer, CEO of DataBank.
These awards and titles aren’t just a bunch of fluff. They’re real goals and measurements we work to not only reach but surpass, every day with every customer. Becoming one of the few companies to earn both awards is an honor we are very proud to receive. So thank you to our amazing customers and employees who help us challenge the status quo everyday! We wouldn’t be here today without you.
Because of Hyland’s commitment to our customers, we only partner with the best solution providers in the industry,” said Eric Miller, director of channel sales at Hyland. “DataBank is a shining example of the value our partners bring to market, and their exemplary delivery and support of industry-leading technology solutions is deserving of Platinum and Diamond recognition.
