Happy employees make for happy customers – This might be Business 101 but that doesn’t mean it should be overlooked. Being happy at work makes you more excited and motivated to serve your customers in the best way possible. To do this though, your employees need intuitive solutions and access to information with the click of a button. When you’re relying on an IT department to fulfill these duties of maintaining and supporting your applications and systems, you need to make sure the IT department is happy too.
So, it’s simple “math”: Happy IT departments = happy employees = happy customers.
What’s one big way that you can make your IT department happy? By providing them with the tools and resources necessary to quickly meet business needs with little to no hassle. But, fulfilling this goal might be trickier than you think. Below are 2 ways you can significantly lower your IT department’s happiness:
- Building every application from scratch: This is costly, time consuming, and downright annoying for your IT department. Implementing hard-to-maintain custom coding is completely ineffective and major roadblocks can occur throughout the process.
- Buying point solutions or niche applications: This is a nightmare in and of itself. Not only does it making upgrading a mess, but it also raises major security concerns.
If you’re currently juggling between buying vs. building, look no further because now you have a third option: Configuration on a low-code platform.
Leveraging OnBase to rapidly configure content-enabled business applications gives IT exactly what it needs to keep its happiness afloat. OnBase has a low-code framework that minimizes the need for costly custom coding and multiple point solutions from different vendors.
With point-and-click configure business apps, IT can focus on building the application (rather than the code) while meeting corporate needs for governance and control. Now IT can meet increasing demands for business applications that empower employees and thereby boost the customer experience.
For more information on how OnBase can boost your organization’s efficiency, download our case study below to find out how Carver County successfully implemented OnBase to organize their rapid expansion.
