Everyone in the tech world is probably familiar with the term, “ECM.” It has become a universal acronym that has changed the way our culture runs it’s businesses and processes information. But, just as ECM has changed our culture, it has also changed itself. So much so that Gartner has announced that ECM is dead. It’s exponential change has taken on a whole new meaning – Say goodbye to Enterprise Content Management and say hello the new world of Content Services.
Why this change you ask? When you go through it, the idea does make sense. Enterprise Content Management has really become quite the umbrella term over the years. As ECM platforms grew and evolved, they become stronger basically eliminating their original code. Today, ECM platforms can cover the entire data management process from reading the documents, coding and filing them, sending them off for approvals and more.
The concept behind the new term, content services, is that this one general term will branch down into three aspects. Content services applications, platforms and components. Breaking it down into more branches aligns the phrase with the realities of an ECM system.
We all know that one out-of the box program can’t do everything immediately. It’s a process that starts with a few programs, working together seamlessly, and then evolving them and then adding newer programs as need. Here is a breakdown of each part of the content services idea.
Systems like OnBase are the leaders in this world because they typically show results in six months or less. While they may be comprised of other programs, they still create a centralized space for your entire business to live in. That is the main part of the ECM platform and will remain the biggest portion. Think of it as the “retrieve and present” part of your solution.
Platforms and Components:
Once you have this customized central hub, the next step is being able to work with the content easily. This is where different platforms and components come into play. They give you the ability to add workflows and share documents inside and outside of your organization securely. They’re the upgrades you tack on when someone mentions, “Hey, I have this issue and I think it can be solved with a little addition to our current system.”
While Gartner may have shocked the pants off all the ECM lovers out there, when you look at what they’re actually saying, it really does make sense. For a concept that grows and evolves so rapidly like ECM, the terms should change too. The breakdown of such a large concept may be what the world needs.