We discussed the basics of process mapping, a solution that digs into what your team is doing, but what about what your data is doing? Introducing process mining.
In today’s environment, most processes typically have individuals working with multiple applications where data is being generated and probably being transferred from one application to another, multiple times. Those redundancies leave more room for error, slow down automation, and age your processes. Imagine if someone asked you to perform a task manually 4 times, the exact same way. How would it turn out and how much time would be lost to unnecessary work?
These applications are becoming “smarter” on how they handle the data and they are intrinsically more complex, but they also provide a greater opportunity to understand your process. You can leverage the data that these applications are using by performing “process mining.”
Process mapping provides you with insights into what individuals are doing, while process mining will provide you the insights into what the data is doing. In short, process mining requires a software application to be implemented within your environment.
Once deployed these applications can track transactions that are part of the process you are looking to improve. They track where the transaction is being generated all the way through the existing process and eventually the outcome of the transaction. This allows you to identify…
- Any systems or areas where the transactions are being stalled or even falling out of the process
- How long transactions are taking to flow through the process
- Which roles and/or applications are interacting with the transactions
- Insights into the cost to handle each transaction within the current environment
Combining Process Mapping and Mining
Doing one without the other only generates half of a result. To build a truly automated and thoughtful process, you need to consider both process mapping and mining. In a study done by IDC, they found that on average, companies lose 20-30% of revenue just from processes that are poorly defined and underperforming. On top of that, most of those companies were unaware they were even losing that business.
If you don’t see the pattern, let alone know it exists, how can you fix it?
Leveraging both a process mining application with a process mapping team brings to light potential roadblocks and builds a clear path to fixing them.