When did you get your first smart phone? A few years ago maybe? Remember life before you could Google anything you wanted from your phone? Before you were connected to everyone all the time through several social media apps at once? What about before you could check your email away from a computer?
With all this technology, it seems kind of silly that employees often don’t have easy access to information they need, simply because it’s stuck in a document on their desktop. Not only is this a detriment to business processes, but lack of mobile access might also lead to a situation in which you have to call your coworker and say, “Hey, can you break into my computer and send me the file named ‘Important Stuff’? My password is Justinbeiber4ever.” Worse than that, you may miss out on a deal or make a wrong on-the-spot decision because you’re missing the correct information, or customers may look elsewhere for faster service and support.
If you’re regularly working away from your office, mobile access to not just your email, but all of your documents and daily processes is crucial. And I’m not talking about lugging a laptop around with you wherever you go. Sometimes that’s just not feasible. I mean having the ability to effectively do your job from your phone or tablet.
Enterprise Content Management (ECM) is a fantastic tool for maximizing your organization’s productivity and efficiency, but it doesn’t just revolutionize daily operations inside your office building; you can leverage your solution anywhere via cloud services. With the cloud, the security and support implications of accessing information on a mobile device through a VPN on are not an issue. Users can simply log into a portal to access any content they need.
Mobile access to your ECM solution improves business processes in many areas – from productivity to customer service to decision making. With the ability to approve documents, complete forms, and manage workflow on the go, business processes can proceed as normal no matter where you are. In a day of instant gratification, quick responses to customer queries is important for high customer satisfaction. And in roles where time is of the essence, faster decisions can make a world of difference in the lives of the people you serve.
Don’t get left behind in an increasingly mobile world by cutting yourself off from your own information. Embrace the power over your processes that mobile access to your ECM gives you, and it will be reflected in your productivity and customer satisfaction. To learn more about the other benefits of enterprise content management, download our E-Guide below.
