Imagine being able to upload all claims records – photos, recordings, videos, and testimonials – the moment you gather them. Imagine, then, being able to streamline workflow processes for each document from the field at the very touch of your fingertips. And imagine then, what it would be like to return to the office and find that the documents you sent just hours before have already made their way back to you, with appropriate approvals.
Imagine all this, and you have basically walked a mile in the comfy leather loafers of an avant-garde, business savvy, and successful field claims adjuster. No, the loafers are not the secret to smooth claims management. The secret up this Maverick’s sleeve is something else entirely: he’s got a Mobile ECM system, and he isn’t afraid to use it.
With OnBase’s Enterprise Content Management Mobile solution, no matter where his claims management process takes him, he accomplishes all the same tasks that he would if he were sitting in the steel-cold comforts of his high-rise office, except he does it faster, better, and – let’s face it – with a certain degree of style.
- IT FITS IN HIS POCKET: Receiving work e-mails and updates is something just about all business savvy people do, but ECM mobile also allows access to all related documentation in the exact same way your electronic document solution does, from virtually anywhere in the field.
- IT MANAGES WORKFLOW PROCESSES: Access electronic records with modifiable search settings and distribute them to various parties for review or approval, cutting exponential time off the claims process, or any agenda management issue.
- IT “STREAMLINES” WITH HIS PHONE: Possibly the best part of Mobile ECM is the ability to upload documents, photos, recordings, video, and all other media directly from your smart phone to your electronic claims management solution. Skip e-mail and computer uploads altogether, and upload these files directly from your phone as you gather them.
- IT DOUBLES AS AN ASSISTANT AND AN ANALYST: This system is intelligent. In fact, it can review critical process metrics, survey the health of your organization’s department and/or business procedure no matter where you are, and receive real-time notifications of transaction statuses.
Okay, so maybe the loafers add a little “something,” but in the field of insurance claims adjustment, the satisfaction of the client is directly contingent upon the quality of records management employed by your department. Contact DataBank to find out more about the fastest and most cost-effective way to faster claims, more efficient document management, and satisfied clients! You can also download our Ultimate Guide to ECM below!