How many times have you purchased a tech service or product from a company with the promise of continued support from the vendor, only to find yourself unable to receive the help you need when you’re drowning under error messages?
Let’s face it, no company should provide a service without the guarantee of continued support. And if you’ve invested in an enterprise management platform, chances are you’re relying on it to continue optimizing your business for the long haul, evolving with you as your business grows.
That’s why we developed our Customer Success Program. An enterprise content management platform is a long-term commitment and we wanted to outline what that commitment means to us and what it can do for you.
The CSP is a roadmap to success, designed to guide you through the implementation and maintenance of your tailored products and services. We align our resources to meet your growth goals as they evolve.
Now, you might be asking yourself how the CSP is different from any typical partnership…
Well, for starters, your business’s success depends on so much more than just technical support. That’s why the CSP is engineered to provide custom care for the entire life cycle of your ECM solution from its implementation to its maintenance, and even the necessary updates needed to make sure you are getting the best ROI from your product on a consistent basis.
How it works:
Evaluating Corporate Objectives
This really boils down to us translating your organization’s business goals into enterprise and departmental solutions. From there, we can map out a plan to meet these objectives with specific products and services.
Staying ahead of industry trends
By leveraging our expertise and depth of experience in vertical markets, we enhance your solution with products and services to keep your organization up to date in an ever-changing business climate.
Providing Open Access to Resources and Industry Expertise
Since our customers rely on us to receive mission-critical data when they need it, the CSP provides the security and confidence of a stable relationship with our team of experts AND an engaged end-user community. Through this partnership, we can create a roadmap of solutions that add to your organization’s competitive advantages.
The Customer Success Program (CSP) is designed specifically with our strategic customers in mind. Our intention is to guide our customers with our product and service offerings through an often-difficult journey of determining departmental implementation options, where to find value, scheduling, and the required maintenance of a comprehensive enterprise information platform.
We’d love to explain in further detail all the ins and outs of the CSP; and why it is of benefit to our customers. For more information, please contact your DataBank Account Manager or visit www.databankimx.com and chat live with a representative.