Helping constituents can be a challenge when Social Workers and Health and Human Services professionals are lacking vital information about their clients. With important data dispersed among county and state databases, how is the constituent “known” to the agency?
A few years ago, Crow Wing County in Minnesota dealt with this exact problem and were looking for a fresh start. They wanted to improve their image to the general public and become Minnesota’s favorite place, starting with community development, including good parks, schools, jobs, ect.
What was the problem?
The county had a difficult time collecting and distributing client information across all databases. For example, 2 years ago a public health nurse called up a mother of a newborn to schedule a well-baby exam. The mother got very mad, exclaiming that the county had taken her baby out of her home last week.
This lack of awareness proved just how hard it was to navigate around their system. They needed a solution because:
- Systems weren’t coordinating well enough to provide case management services.
- They needed to be more proactive with constituents.
- Their systems didn’t provide a holistic view of their clients.
What was the goal?
We surveyed participants of our recent webinar to find out how many times they ask a client for their name and other identifying information if they’re in multiple program areas. 88 percent stated that they have to ask clients at least once or multiple times for every program. Crow Wing County found themselves struggling with redundancies, such as this, way too often.
Their ultimate goal was for their clients to see Crow Wing County as one organization rather than working between various systems. They also wanted to be able to see the whole human being and all of their various touch points as soon as he/she walked through the door.
What was the solution?
Crow Wing County is all about results and outcomes. We were able to build them a data warehouse that plugs into Analytics8. They now have a dashboard that gives them an integrated view of relevant client information, accessible from various county and state systems.
Gone are the days where they have to guess whether or not they’re fulfilling their clients’ needs. Now they can make data-driven decisions on anything from staffing and funding to reducing the duplication of work. Not only that, but their staff performance and customer service levels have drastically improved.
For more information on how Crow Wing County completed the data puzzle in health and human services, watch the webinar recording below!