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A letter from DataBank’s VP of Sales and Marketing, Matt Charlson The New Customer Success Program About 8 months ago, we made the key decision to focus more formally on our customer’s success. Our main goal was to create a program designed specifically to improve the customer experience and ensure that we are constantly bringing… Read More»

There’s a lot to consider when moving to an advanced ECM solution, but above all, one of the first deciding factors is figuring out where to host it. Just as some people prefer a good old-fashioned hard-cover book, others prefer their stories read electronically on their devices. Either way, there’s a solution for everyone. The… Read More»

Recently, Gartner published their yearly magic quadrant for enterprise content management. This quadrant analyzes the shifting business requirements for digital content and new technologies within the ECM market, their impact on ECM vendors, and their implications for application leaders in charge of content management. With all the functionality that ECM presents and the fast-changing nature… Read More»

With World Paper Free Day just 3 days away, we’re excited to celebrate a day where we band together as a community to reduce the paper in our business processes. Taking part in World Paper Free Day is much more than just throwing out our printers – it’s about working smarter. With effective business intelligence, you can… Read More»

Have you ever tried to fix something and just made it worse? We’ve all probably heard the “Don’t worry guys, I got this” phrase. We try to remove a stain, and it ends up growing ten times its original size. Or we try to fix a slow computer, and it ends up crashing and burning.… Read More»

There’s no way we could go through life without receiving a few tips along the way. My favorite include, “You can double the battery life on your phone by putting it DOWN,” and “When life gives you lemons, take them because free stuff is awesome!” We’ve all heard our fair share of life advice, but what about when… Read More»

The saying, “Change is the only constant,” seems very fitting when running a business. But if that’s true, why are we so afraid of change? Right now we live in a world where everyone loses their minds over the latest Facebook or Twitter update. Change can be frustrating but these multi-billion dollar companies wouldn’t have gotten where they are… Read More»

State Housing Authorities have a tremendous obligation to support their state’s most needy families. Serving families with respect, speed, and human kindness is a challenge caused by the sheer volume and the use of outdated, document driven processes.  Similar challenges exist with managing wait lists and field inspections. If your team is experiencing similar issues,… Read More»

When it comes to efficient healthcare, proper workflow is everything. Whether it’s the front desk staff, nurses, or doctors, healthcare providers do everything they can to make sure you’re getting the best possible care. From the second you walk through the door to the second you leave, they make sure you’re a priority and (if you’re lucky)… Read More»

If you’re a baseball fan, you know there’s no place like home [plate.] But if your business is still consuming paper piles or operating on labor-intensive processes, then hitting a home run can be harder than it seems. To knock one out of the park you’ll have to maximize your business outcomes by creating a digital workplace.… Read More»