​Insurance

Article written by Stephanie Onofri When a Medical provider first explores the vast myriad of software solutions for health records management available on the market today, it becomes clear that there is more to the subject of automation than meets the eye. Most newcomers to document automation tend to think that it’s mostly about scanning, capturing and… Read More»

Dr. Sherif Hassan tells a story of a medical practitioner reviewing his Accounts Receivable Aging Report who discovered his rejected claims were unusually high. He investigated the report’s data to discover why the claims were being rejected, and learned his practice had been using expired CPT codes – thus causing automatic rejections. If he hadn’t… Read More»

Article written by Stephanie Onofri Since the government online healthcare marketplace opened three weeks ago, it’s still making headlines but they’re not the good kind. Everyone and their dog has heard complaints from customers about the federal website Healthcare.gov. They range from being unable to access the website due to ongoing maintenance to being unable to log… Read More»

Article written by Stephanie Onofri You heard me: the WALKING DEAD. It’s not just a thrilling fictional drama about what will happen to humanity in the grips of a zombie apocalypse, but also a metaphor to describe what happens to office personnel during a slightly different, yet just as disturbing, event: the paper apocalypse. To understand… Read More»

Article written by Stephanie Onofri Matt Kenseth’s ability to precisely navigate his car while racing in rainy conditions at speeds approaching 200 mph, enabled him to cross the line first at Chicagoland Speedway a few weeks ago. Oddly enough, handling insurance claims requires much precision and speed as well. Precision and Speed When filing claims,… Read More»

Article written by Stephanie Onofri Claims and adjustments require the utmost efficiency and accuracy during processing. Not only is the credibility and reliability of the company at stake, but the very welfare of its entire client base. So what gets in the way of providing the best customer care? And what are ways to ensure… Read More»

Article written by Stephanie Onofri The opening of the Health Insurance Marketplace has news and social media outlets of all sorts buzzing. Frustration and confusion abound as users try to work around crashing websites, missing information, puzzling forms and delayed start dates. But the move from manual paper enrollment to online enrollment has at least one insurance… Read More»

Article written by Stephanie Onofri Insurance claims electronic processing grants complete transparency to supervising personnel while maintaining security controls for various parties viewing related documentation. It’s no wonder then that large and small insurance companies alike are adopting Enterprise Content Management systems (ECM) to manage their claims processing. Not only does it grant a level of security which paper… Read More»

Article by Stephanie Onofri There are certain buzzwords or “buzz-topics” we simply can’t seem to avoid these days as we carry out our Google searches on the prowl for solutions to our deepest, darkest problems. Among these are “paperless,” “the Cloud,” “document management,” and “cat memes.” Okay, maybe not the cat memes. That is, unless… Read More»

Imagine being able to upload all claims records – photos, recordings, videos, and testimonials – the moment you gather them. Imagine, then, being able to streamline workflow processes for each document from the field at the very touch of your fingertips. And imagine then, what it would be like to return to the office and… Read More»