​Discovery

Let’s face it, methods of trying to figure out how to improve processes have been around since the industrial revolution. Roughly 250 years since then, there have been countless numbers of thought leaders in the space and methodologies around how to approach process improvement and it continues to evolve as we are in an era… Read More»

Now more than ever, state and local governments are in a state of flux, facing increased mandates to provide traditional services to the public in a more automated and user-friendly way. These government agencies have to also address their aging staff that are nearing retirement. They must look for ways to transfer that knowledge to… Read More»

Author, Jackie Middleton, Customer Success Specialist As winter rolls in and outdoor options fade away, I tend to go through phases of watching and re-watching TV Shows to see how my perspective on them has changed over time. After picking up Kitchen Nightmares for a second time around (please don’t judge me!), I began to… Read More»

This blog was written by Jason Engen, the Public Sector Director at DataBank. Jason has been active within the public sector space for 15 years, with his primary focus being on state and local government. It’s 6:30 in the morning and I’m sitting in the airport heading home from one of my last client engagements… Read More»

Now that CommunityLIVE has come and gone, we’d like to reflect on the fun we had by recapping 4 of our favorite moments from the event. 1. OnBase Foundation Hyland introduced Foundation Build, the most secure version of OnBase yet. The latest version of OnBase takes an updated approach providing the ability to manage the… Read More»

Guest Blog by Jon Pugh, Business Analyst Manager at DataBank IMX So far, we’ve reviewed: The differences between the Sales discovery and the Services discovery How to prepare for an onsite discovery How to budget effectively and get the most out of your discovery hours What it means to “design at the table” and why… Read More»

Guest blog by Jon Pugh We hear it a lot in sports: “Trust the process.” It’s usually the theme song of a front office that’s trying to keep its fans patient and faithful while their favorite team rebuilds its roster or brings a star player back from injury. Sometimes, things take longer than fans (or… Read More»

Guest blog by Jon Pugh The absolute number one question on my clients’ minds is, “How do I get the biggest bang for my buck!?” This is the third installment of the Road to Discovery series and it’s all been building around a certain theme: getting the most value from your paid discovery (remember: a… Read More»

Guest blog written by Jon Pugh If you believe the sentiment, “a problem well-defined is half-solved,” you might have a hard time believing that, after over twelve years in the industry, I still encounter clients who think they can save money by trimming hours from the discovery budget. The question we hear a lot is,… Read More»