​Case Management

Now more than ever, state and local governments are in a state of flux, facing increased mandates to provide traditional services to the public in a more automated and user-friendly way. These government agencies have to also address their aging staff that are nearing retirement. They must look for ways to transfer that knowledge to… Read More»

This blog was written by Jason Engen, the Public Sector Director at DataBank. Jason has been active within the public sector space for 15 years, with his primary focus being on state and local government. It’s 6:30 in the morning and I’m sitting in the airport heading home from one of my last client engagements… Read More»

Now more than ever, it’s imperative to implement an information management strategy and have a 360-degree view into daily workflow activities. A majority of roles within justice and public safety involve long paper-intensive processes and back-office bottlenecks such as missing information, working overtime, and miscommunication. Having awareness of each process, project and procedure are crucial… Read More»

(View Steps 1, 2, 3, and 4) Of all the crazy things that we make computers do for us, there’s one thing we have yet to replace with silicon and robot voices, and that’s human judgment. Until we’ve unleashed artificial intelligence and inevitably doomed ourselves to a dystopian future, it takes a special human touch… Read More»

One of the fun things about case management is that it’s different all the time, and no two cases are identical. On the flip side, that’s also one of the most difficult things about case management.  It constantly requires human judgment and decisions that are backed up by all kinds of documents and file types.… Read More»