A key component of an effective organization is being able to stay ahead of the curve, while managing every curve ball thrown your way. To stay on top of the game, high-level organizations have realized they have to abandon old business practices that involve paper and tons of manual work and turn to the strategy of Business Process Management (BPM).
According to AIIM, BPM in a true sense is the combination of process, people, information, and technology focused on resolving operational business problems – making businesses run more effectively.
The best way to learn about BPM and all its functionality is by picking users’ brains and looking at it from their perspective. A recent AIIM infographic outlines the user perceptions and expectations of BPM, three of which are listed below.
1. BPM means different things to different people
Everyone has different opinions on everything from what color the sky is to how to properly tie a shoe. The same goes for BPM – it means different things to different people. 91% of people see BPM from a technology-centric perspective, with 80% seeing it as the automation of manual tasks.
The good news is that everyone is right! It comprises everything from people and process to technology and governance.
2. BPM is the centerpiece of the information and process ecosystem
ECM and ERP systems do everything they can to securely control valuable information while creating an organized, central storage unit for efficient workflow. For this reason, it makes sense that 42% of people integrate their BPM solution with their ECM and ERP systems. A connected enterprise brings all business elements together for the highest level of productivity.
3. All parties are involved in BPM decisions
What matters most with BPM is teamwork, so it’s no surprise that the decision to purchase BPM is a team effort. In the end, the final decision to purchase BPM lies in the hands of CIO/COO, line-of-business managers, and IT.
When it comes to deciding to purchase BPM, it’s important to identify the strengths and weaknesses within an organization. From there, it’s easier to figure out which technologies are necessary to support BPM and then automate as much as possible.
For more information, download our white paper, “The CIO Challenge: Creating the Information-Driven Enterprise” below to learn real life examples of how CIOs are putting smart business processes to work!
