The way I see it, the little annoyances that life lovingly gifts to you every day come in two different forms: ones you can fix, and ones you can’t. You can’t do anything about the 30 minute traffic jam caused by the fascinating 3-second view of two bored-looking people sitting on the side of the road with a cop. And you can’t change the excruciatingly slow pace at which pedestrians cross the street in front of your car (this actually falls into a gray area, as technically you could run them over, but you probably shouldn’t). On the other hand, you CAN make sure all Legos are put away to avoid the possibility of stepping on any. And you CAN speed up the processing of assessor appeals with a software solution called Enterprise Content Management (ECM).
Don’t let the complicated name put you off. I mean, honestly, the software gods should have come up with something easier. To understand the basis of ECM, we will talk about coffee. Before my morning coffee, I’m not really an actual person. My replies to any sort of conversation come only in tonal variations of “Mmm.” I don’t really like anything about anything. After coffee, I’m much more personable and functional. ECM is like giving your business processes some coffee. They’ll work much better and you’ll like them a lot more.
After an ECM implementation, you’ll notice a few changes in your assessor appeals process:
1. You’ll have information at your fingertips
One component of ECM is a fantastic organization structure. ECM captures all your incoming documents into its system, sorts them for you, and makes them available to anyone who needs them through a digital content library. They are strategically indexed and keyword searchable, enabling you to easily find what you need in seconds. You’ll have information sooner, which means you can respond to requests from constituents faster.
2. You’ll do less manual, redundant labor
No one likes to be bored out of their skulls. I’ve never heard anyone say they’re passionate about manual data entry. Maybe someone out there is, but they’re kind of few and far between, so chances are you’re not one of them. Lucky for you, ECM gets a lot of the sleep-inducing tasks done without your help. When it takes documents into its system, in addition to sorting them, ECM automatically extracts their data and uses it to fill in corresponding fields. It also automatically routes these documents to the appropriate recipients, notifies you if there’s something that needs your attention, and provides electronic forms processing.
3. Your constituent service will improve
With ECM, constituents can use an online portal to submit their appeal as well as receive communication throughout the entire process. These electronic processes are not only easier on constituents, but you too. When you cut out all the time it takes to mail physical documents, as well as all the postage and paper costs, the assessor appeals process goes much faster for much cheaper.
“Enterprise content management” is just a fancy way of saying “awesome business process solution that will save you lots of time, money, and heartache”, although granted, it is slightly shorter. By providing business process improvement tools like automated forms processing and electronic document management, the assessor appeals process can move a lot faster and you can allocate your time to more important tasks. To learn more about how ECM can improve business processes, check out our Ultimate Guide to ECM below.