In case you didn’t know, it’s #DraftDay in the NFL. While the coaches and players are lining up to pick from the very best, you might be too. Selecting a new vendor for your organization is just as exciting as picking the next great NFL QB.
In the same way that the NFL gains fresh players for stronger teams, implementing a new business process solution within your company can also make you stronger so you can knock out the competition and easily satisfy your fans.
Looking into a new solution with a new group of people can make the possibilities seem endless. If you’re in the process of looking for a new BPO (business process outsourcing) vendor, searching to find the best of the best, you may want to start with these three questions.
1. What do they offer in terms of security?
No matter what industry you work in, security is always important. Whether you need to maintain HIPAA compliance within your healthcare organization or strictly protect your employee’s information in an HR portal, there is a security solution out there for everyone.
To go even deeper into this question, ask them if they offer 24/7 monitoring, security certifications like ISO 27001 or even find out about their system security portals or cloud security. It’s completely fine to ask as many questions in this area and honestly, the right company will welcome them. Having a clear understanding of the security measures being taken to protect your data is essential in keeping your peace of mind.
2. What kind of approach do they use when developing a new BPO plan?
This is a very important process to understand and while you may not find a way to ask it out right, you can pay attention to details throughout your conversations to help you understand this a bit more. A new approach that is gaining a lot of popularity in the IT development world is the user-centric concept of “design thinking”.
You can read more on this here but essentially it looks for collaboration between the client and the outsourcing company to creatively find a happy medium between “user empathy and business context”. At the end of the day, your goal with this question is to discover how innovative your BPO vendor will be in creating a solution that is customized to what you and your customer need.
3. What is the price point?
When all is said and done and the conversation of pricing comes up, there are some things to watch out for. Spending all your money at once on a new solution is not always feasible. This is your company so finding a vendor who is willing to do a discovery and really figure out what you need out of a solution is a lot different than someone just trying to sell you what they can get.
Maybe you don’t need to spend your budget all at one time. A vendor should take the time to create a path for you and walk you through what you really need, compared to what you can wait on down the road. You’re looking for a partner, here not a money grubber. And on the other hand, you’re also looking for a long term, stable solution so settling for the cheapest option can come back to bite you later. Be curious and work with them to see what you can do with your goals and your budget.