​October 2013

Article written by Stephanie Onofri Since the government online healthcare marketplace opened three weeks ago, it’s still making headlines but they’re not the good kind. Everyone and their dog has heard complaints from customers about the federal website Healthcare.gov. They range from being unable to access the website due to ongoing maintenance to being unable to log… Read More»

Article written by Stephanie Onofri If you’re going to do something, you might as well do it right. The government can’t seem to get it together, but does it have to be the same case in our local, county, and state government offices? It all comes down to good record-keeping, which in these days really… Read More»

Article written by Stephanie Onofri You heard me: the WALKING DEAD. It’s not just a thrilling fictional drama about what will happen to humanity in the grips of a zombie apocalypse, but also a metaphor to describe what happens to office personnel during a slightly different, yet just as disturbing, event: the paper apocalypse. To understand… Read More»

Article written by Stephanie Onofri Matt Kenseth’s ability to precisely navigate his car while racing in rainy conditions at speeds approaching 200 mph, enabled him to cross the line first at Chicagoland Speedway a few weeks ago. Oddly enough, handling insurance claims requires much precision and speed as well. Precision and Speed When filing claims,… Read More»

Article written by Stephanie Onofri Claims and adjustments require the utmost efficiency and accuracy during processing. Not only is the credibility and reliability of the company at stake, but the very welfare of its entire client base. So what gets in the way of providing the best customer care? And what are ways to ensure… Read More»

Article written by Stephanie Onofri The opening of the Health Insurance Marketplace has news and social media outlets of all sorts buzzing. Frustration and confusion abound as users try to work around crashing websites, missing information, puzzling forms and delayed start dates. But the move from manual paper enrollment to online enrollment has at least one insurance… Read More»

Article written by Stephanie Onofri In today’s business environment, insurers are challenged not just to manage vast amounts of digital information, but also increasingly to use that information to achieve a competitive advantage in the marketplace. For an industry still trying to break free from siloed business processes and under increasing regulatory scrutiny, the challenge of… Read More»